This week on the SALTovation podcast we continue our conversation with Ryan Minnick, COO at FTA, about the technological hurdles tax agencies are facing today. We examine the tension between user-friendly taxpayer portals and the need for strong security measures, noting that legislative complexities and resource limitations contribute to cumbersome interfaces. Ryan highlights the importance of balancing accessibility and security to improve voluntary compliance. He also discusses the significant financial investment required to modernize tax systems and advocate for greater understanding from tax practitioners regarding the complexities of state tax administration.

Key Takeaways:

• The substantial financial implications associated with updating state tax systems, with estimates reaching upwards of $200 million for comprehensive overhauls.
• Data security in state tax administration is critical, stressing that taxpayer trust is paramount for effective compliance and interaction with tax authorities.
• Agencies need to navigate statutory limitations while striving for innovation and improved services.
• Voluntary compliance: enhancing user experience can significantly contribute to improved taxpayer engagement and satisfaction.
• Inter-agency relationships and communication foster collaborative problem-solving.

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