It's not often you get the results of a customer survey and the results clearly say, "we think you're doing great, can you do more of it please?". But that's what David Bruffy of Mountain Line Transit in Morgantown, West Virginia found when he got feedback from his community.

And while his plans for helping his community, including microtransit and helping the unbanked in a universal fare program, are important, just as important is what he does to recharge. David runs Smoke n Mirrors Photography as a side business/passion project that helps him stay grounded and use both sides of his brain.

It's important, as Mike Bismeyer will tell you in his Mike's Minute segment, to have those things to connect you with others. Especially now we need to have ways to connect and see the bigger world around us.

Speaking of survey's Elea Carey gives some great advice for using open and close-ended questions in surveys. Both types are essential to getting a complete picture of what people are really thinking.

Next week on Transit Unplugged In-Depth Julien Dehornoy of Yarra Trams is talking with Paul about light rail.

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Until next week, ride safe and ride happy.