DEALER TALK

DEALER TALK

By Herb AndersonLeisureAutomotive
Download on the App Store

DEALER TALK episodes

  • Rediscovering the Thrill of Car Shopping: Dealerships are Like Disneyland!

    We released this episode ahead of schedule to provide you with an exclusive opportunity to take advantage of the deal Peter offered. Act fast, as the offer concludes during NADA 2024. Don't miss out!

    In this compelling episode, Herb and Peter Dufy from Dealer Image Pro engage in a candid conversation, delving into some of the industry's pivotal issues. They explore intriguing questions, such as the curious absence of WebP images in website providers, the reluctance of companies like vAuto to update their technology code stack, and a pressing concern shared by many in the industry: the scarcity of APIs that could revolutionize technology for car dealers in significant ways.


    📞 Connect: 866.963.1199

    💻 Website - https://www.dealerimagepro.com/


    🎩 Linkedin - linkedin.com/in/peter-a-duffy-jr-416383b

    📧 Email - [email protected]



    If you're seeking trusted partners to enhance your dealership's success, click the link below to leverage our extensive experience and benefit from exclusive volume discounts.


    📱https://dealertalk.io/our-partner/


    🛬 Frikintech - https://frikintech.com/about/partners/dealertalk/

    👓 Foureyes.io - ⁠⁠⁠https://lps.foureyes.io/free-trial?fe...⁠⁠⁠

    🎥 Covideo - ⁠⁠⁠https://www.covideo.com/codirect/?utm...⁠⁠⁠

    📱 RunMyLease - ⁠⁠⁠https://www.runmylease.com/lead-gener...⁠⁠⁠


    🛻 Simple Recon - ⁠⁠⁠DealerTalk – Simple Recon⁠⁠


    ⏰Highlights⏰:
    00:00 Introduction
    07:00 Why are we still using JPEG images?
    18:25 How the current technology hurst our ability to build trust with customers
    30:00 Technology legacy?
    40:00 What is the future of consumer research before purchasing a vehicle
    61:00 Peter's EXCLUSIVE offer for our listeners 62:46 Next five years



    Subscribe to My Channel: YouTube:
       / @dealertalk  
    Follow the podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast...
    Send a voice message to the podcast: https://podcasters.spotify.com/pod/sh...
    Support the podcast:
    https://podcasters.spotify.com/pod/sh...

    1 hr 5 min
  • "FrikinTech": Better leads for car dealerships

    FREE TRIAL LINK: https://frikintech.com/about/partners/dealertalk/


    In this SEASON FINALE episode of DEALER TALK, join hosts Herb and Charity as they welcome Tom Harsha, co-owner of FRIKINtech. They discuss the importance of creating a closer relationship between CUSTOMERS and DEALERS and the use of HIGH TECH PROGRAMS to achieve that!


    Do you love DEALER TALK PODCAST?
    If you can, please give us your support:
    https://dealertalk.io/video/#


    📞 Connect: Website: https://frikintech.com/about/love-car-dealers/

    Tom Harsha: https://www.linkedin.com/in/tomharsha/



    Vendor Partners:

    👓 Foureyes.io - https://lps.foureyes.io/free-trial?feac=ALL6TT


    🚙 FIXEDOPS DIGITAL - https://www.fixedopsdigital.com/online-marketing-solutions-for-your-fixed-operations-department/?utm_source=dtvms&utm_medium=referral&utm_campaign=partnership

    🎥 Covideo - https://www.covideo.com/codirect/?utm_source=dealer-talk&utm_medium=referral&utm_campaign=auto

    📞 Calldrip - https://www.calldrip.com/dtvms?hs_preview=xxAwWwPb-72725455961

    📱 RunMyLease - https://www.runmylease.com/lead-generation-tools.html


    ⏰Highlights⏰:
    00:00 Introduction.
    07:00 This is Dealer's life.
    13:00 Who are you Tom? What is FRIKINTech?
    20:00 This is what we do.
    33:40 How the customer behaves.
    40:45 The Multi-Channel Approach.
    48:00 Other things about FRIKINTech service.
    01:00:00 How about Equity.
    01:09:00 And the Next 5 years?

    Subscribe to My Channel: YouTube:
    / @dealertalk


    Follow the podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/dealer-talk/id1425674535?mt=2.

    Send a voice message to the podcast: https://podcasters.spotify.com/pod/sh..

    Support the podcast:
    https://podcasters.spotify.com/pod/show/dealer-talk/support

    SEO Keywords: car transportation, inventory management, automotive industry, efficient sales processes, technology in dealerships, interest rates, payment-driven cars, challenges in inventory management, Montway Auto Transport, automation portal, MAP, vehicle dispatch, electric vehicles, transportation logistics.

    1 hr 15 min
  • Jim "Alpha Dawg" Ziegler: Did Car Dealers Rob the Future?

    In this episode of Dealer Talk, join hosts Herb and Charity as they welcome Jim Ziegler, the owner of Ziegler SuperSystems. They discuss the challenges dealerships face in inventory management and the future of the automotive industry.

    Episode Highlights:
    1. What is the deal with manufacturers in 2023?
    2. What about the forecast after Q2?
    3. The strategy to follow once units are back in stock. TRAIN YOUR SALES STAFF!
    4. Even in these times, not all customers prefer buying cars online!
    5. Never trust figures supplied by a vendor about the vendor! Do we still need TV publicity?
    6. Always be part of the community; it is good business!
    7. What can we expect next year?

    📞 Connect:

    LinkedIn: ⁠https://www.linkedin.com/in/jimzieglercsp/detail/contact-info/ ⁠

    Websites:  

    ⁠https://www.zieglersupersystems.com/ ⁠

    ⁠https://www.zieglersupersystems.com/alphadawgblog/ ⁠

    ⁠https://www.facebook.com/InternetBattlePlan ⁠

    Twitter: ⁠JimZiegler


    Vendor Partners:
    👓 Foureyes.io - https://lps.foureyes.io/free-trial?feac=ALL6TT
    🚙 FIXEDOPS DIGITAL - https://www.fixedopsdigital.com/online-marketing-solutions-for-your-fixed-operations-department/?utm_source=dtvms&utm_medium=referral&utm_campaign=partnership
    🎥 Covideo - https://www.covideo.com/codirect/?utm_source=dealer-talk&utm_medium=referral&utm_campaign=auto
    📞 Calldrip - https://www.calldrip.com/dtvms?hs_preview=xxAwWwPb-72725455961
    📱 RunMyLease - https://www.runmylease.com/lead-generation-tools.html



    ⏰Highlights⏰:
    00:00 Introduction
    10:00 What is the deal with manufacturers in 2023?
    20:00 The strategy to follow when units are back in stock. TRAIN YOUR SALES STAFF!
    30:00 Even on these times, not all customers prefer buying cars online!
    40:00 Never trust figures supplied by a vendor about the vendor! Do we still need TV publicity?
    50:00 What can we expect next year?



    Subscribe to My Channel: YouTube:
    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg

    Follow the podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    Send a voice message to the podcast: https://podcasters.spotify.com/pod/sh...

    Support the podcast:
    https://podcasters.spotify.com/pod/show/dealer-talk/support

    SEO Keywords: car transportation, inventory management, automotive industry, efficient sales processes, technology in dealerships, interest rates, payment-driven cars, challenges in inventory management, Montway Auto Transport, automation portal, MAP, vehicle dispatch, electric vehicles, transportation logistics.

    58 min
  • Streamlining Car Transportation: Montway Auto Transport's Innovative Solution

    In this episode of Dealer Talk, join hosts Herb and Charity

    as they welcome Mike Trudeau, the Executive VP of Business Development for
    Montway Auto Transport. They discuss the challenges dealerships face in
    inventory management and the future of the automotive industry and explore the advancements
    in car transportation technology and the evolving automotive landscape. By
    leveraging innovative technology like Montway Auto Transport's automation
    portal, dealerships can streamline their car transportation processes and
    overcome inventory challenges, ensuring efficient operations in an
    ever-evolving automotive industry.


    📞 Connect: Website: https://www.montway.com/


    Vendor Partners:

    👓 Foureyes.io - https://lps.foureyes.io/free-trial?feac=ALL6TT

    🚙 FIXEDOPS DIGITAL - https://rb.gy/z9ujzp

    🎥 Covideo - https://rb.gy/uflllw

    📞 Calldrip - https://rb.gy/h0fwta

    📱 RunMyLease - https://rb.gy/av9bvf

     

    ⏰ Highlights:

    00:00 Introduction

    21:21 Mike Trudeau: Streamlining Sales Processes

    22:02 Mike's Background in the Automotive Industry

    23:28 Challenges and Trends in Inventory Management

    26:18 Insights on Electric Vehicles and Transportation

    30:09 Montway Auto Transport's Automation Portal (MAP)

    31:54 Simplifying Car Transportation with MAP

     

    Subscribe to My Channel: YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

    Follow the podcast on Apple Podcasts: https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    Send a voice message to the podcast: https://podcasters.spotify.com/pod/show/dealer-talk/message

    Support the podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support


    SEO Keywords: car transportation, inventory management,

    automotive industry, efficient sales processes, technology in dealerships,
    interest rates, payment-driven cars, challenges in inventory management,
    Montway Auto Transport, automation portal, MAP, vehicle dispatch, electric
    vehicles, transportation logistics.

    52 min
  • Speed to Sale: Time Kills Car Deals

    Speed to Sale: Time Kills Car Deals

     

    Introduction:

    Herb, Charity and Terry McSpadden have a great time recording Dealer

    Talk's first-ever drunk episode (totally Charity's idea).

     

    Join us for a hilarious conversation about how speed is everything in

    sales. TKD: Time Kills Deals.

     

    Episode Highlights:

     

    *Importance of teamwork and collaboration within the dealership.

    *Financial implications of Covid.

    *Providing Information: FTC Guidelines and Customer Expectations

    *Recognizing the significance of BDC agents offering comprehensive

    information to customers.

    *Striking a balance between control and accountability in setting

    appointments and providing information.

     

    Enhancing the customer experience in the automotive industry requires a

    shift in mindset and a commitment to understanding and addressing customer
    needs. By fostering teamwork, providing accurate information, reducing customer
    anxiety, and creating memorable experiences, dealerships can differentiate
    themselves and build long-lasting customer relationships.

     

    Join us in our next episode as we continue to explore key topics and

    trends shaping the automotive industry.

     

    SEO Keywords: customer experience, automotive industry, salespeople, BDC

    agents, FTC guidelines, information provision, customer expectations, managing
    anxiety, warm transfers, dealership experience, personalized interactions,
    customer-centric approach.

     

    📞 Connect:

     

    https://www.xdc.team/

     

    Vendor

    Partners

    👓Foureyes.io

    https://lps.foureyes.io/free-trial?feac=ALL6TT

    🚙FIXEDOPS DIGITAL.

    https://rb.gy/z9ujzp

    🎥Covideo.

    https://rb.gy/uflllw

    📞Calldrip.

    https://rb.gy/h0fwta

    📱RunMyLease

    https://rb.gy/av9bvf

     

    ⏰Highlights:
    00:00 Introduction
    8:00 Service Customer Satisfaction
    23:40 Terry McSpadden
    47:15 Sales PERSON
    1:24:00 You Need a Car to Rob a Bank
    2:05:00 It's All About Being Positivity
    2:30:45 Next Five Years

    Subscribe to My Channel:

    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

     

    *************************************

    Follow the podcast here: https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    *************************************

    2 hr 33 min
  • You Are Responsible For the Success of Your Dealership

    In this episode of the podcast, Herb and Charity discuss their frustrations with the stigma surrounding the car industry and the need for better skills in sales. They emphasize the importance of understanding customers' needs and solving their problems effectively. The conversation highlights the shift in the car industry and the need for improved leadership and accountability. Herb argues that it's crucial to let customers express themselves fully before providing solutions. He believes in asking relevant questions to understand customers' needs and presenting suitable options. Both Herb and Charity emphasize that active listening and effective communication skills are essential in sales. 


    Highlights: 

    -Despite its positive aspects, the industry suffers from a negative reputation that deters people from pursuing it intentionally.

     -Even in 2023, some individuals within the industry perpetuate negative behaviors that contribute to the stigma.

     -Charity points out the lack of accountability among leaders in the car industry. Herb and Charity discuss the need for a shift in leadership practices to address this issue.

    Keywords: automotive dealership, car sales, customer experience, salesmanship, selling, conversation, training, dealer, managers, senior salespeople, listening, finish sentences, customer conversations, problem-solving, communication skills, interview skills, personal development

     

    Vendor Partners

    👓Foureyes.io
    https://rb.gy/iuoo6n

    🚙FIXEDOPS DIGITAL.

     https://rb.gy/z9ujzp


    🎥Covideo.

     https://rb.gy/uflllw

     

    📞Calldrip.

     https://rb.gy/h0fwta

     

    📱RunMyLease.

     https://rb.gy/av9bvf


    📞

    Connect:

     LinkedIn:

    https://www.linkedin.com/in/christian-charvet-858b25172/


    Instagram:

    https://automotivementorship.com/


    Website:

    https://automotivementorship.com/

     

    ⏰

    Highlights: 

    00:00 Introduction

     06:16 Is Sales Manipulation

     11:33 All Communication is Transactional

    25:11 Guest: Christian Charvet

     53:47 Interviewing for Employee’s

     01:03:43 Next Five Years

     

    Subscribe to My Channel:
    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

    *************************************

    Follow the podcast here:

    https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    ************************************

    Send in a voice message:

    https://podcasters.spotify.com/pod/show/dealer-talk/message

    Support this podcast:

    https://podcasters.spotify.com/pod/show/dealer-talk/support

    1 hr 8 min
  • More Car Sales: Less Waste w/Steve Fucile

    “So, there we are in Poland. No cellphone, we don’t know the language, and we just got robbed by an 80-year-old man.” -Herb Anderson

    Check out Herb’s interview on the Steve Fucile Show. Together they discuss the importance of digital marketing in the auto industry and the need for dealerships to control their own narrative in order to gain customer trust. Social media is a cost-effective way to drive traffic to a dealership's website. Also, learn how Herb got robbed in Poland.

     

    Connect with our friend Steve Fucile on his social media below.

     

    Keywords: digital marketing, auto industry, customer trust, third-party sites, inventory management, social media, lead generation, branding, entertainment, education.


    Vendor Partners

    👓Foureyes.io

    https://rb.gy/iuoo6n


    🚙FIXEDOPS DIGITAL.

     https://rb.gy/z9ujzp


    🎥Covideo.

     https://rb.gy/uflllw

     

    📞Calldrip.

     https://rb.gy/h0fwta

     

    📱RunMyLease.

     https://rb.gy/av9bvf


    📞 Connect:

     

    LinkedIn:

    https://www.linkedin.com/in/stephen-fucile-8714b5168/


    Instagram:

    https://www.instagram.com/rebounded1/


    Facebook:


    https://www.facebook.com/stephen.fucile.5


    Tik Tok:

    https://www.tiktok.com/@thestevefucileshow/video/7194475371004316974

     

    YouTube:

    https://www.youtube.com/channel/UCa0BM3aFHJRk9dSE5zzNPEQ


    ⏰ Highlights:


    00:00 Introduction


    07:30 The American Dream Still Exists


    20:00 And Then He Stole My Car!


    28:00 Understanding Where the Issues Are


    46:30 Motivation to Get Off the Couch


    01:08:00 You Can’t Sell What You Don’t Have


    01:23:00 The Growth of Business


    Subscribe to My Channel:

    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

    *************************************

    Follow the podcast here:

    https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    ************************************

    Send in a voice message:

    https://podcasters.spotify.com/pod/show/dealer-talk/message

    Support this podcast:

    https://podcasters.spotify.com/pod/show/dealer-talk/support


    1 hr 31 min
  • Independent Yet Unified with NIADA

    “The independent and franchised dealers are a voice that needs to be unified so we can make the changes needed within the automotive industry.” -Charity Ann


    In this episode, Troy Scheer and Jared Halsted talk about their experiences in the automobile industry, perceptions about the used car market, and the upcoming NIADA convention from June 19-22, and learn more about how to improve and elevate the automobile industry. Don't forget to download the NIADA mobile app to plan your schedule and make the most of the convention.




    Keywords: NIADA convention, automobile industry, used car market, independent dealers, mobile app, early bird discount.



    Vendor Partners

    👓Foureyes.io

    https://rb.gy/iuoo6n

    🚙FIXEDOPS

    DIGITAL.

    https://rb.gy/z9ujzp

    🎥Covideo.

    https://rb.gy/uflllw

    📞Calldrip.

    https://rb.gy/h0fwta

    📱RunMyLease.

    https://rb.gy/av9bvf

    📞

    Connect:

    LinkedIn: https://www.linkedin.c

    om/company/national-independent-automobile-dealers-association/

    Instagram:

    @_niada

    Facebook:

    https://www.facebook.com/NationalIndependentAutomobileDealersAssociation/

    https://www.facebook.com/groups/1056971047680050

    https://www.facebook.com/BHPHInfo

    Twitter:

    @_niada

    YouTube: https://www.youtube.com/channel/UCwhk-6tS5PDMOpGDkxGMd_g

    ⏰ Highlights:

    00:00 Introduction

    00:45 Secret Shopping

    09:14 You’re Paying Someone to Lose Your Money!

    14:40 Jared Halsted with NIADA

    18:00 NIADA Presidents Council

    20:00 Troy Scheer with NIADA

    27:00 NIADA Convention

    28:20 Ignorance is Not an Excuse in the Eyes of the Law

    38:00 Independent Dealer-Specific Concerns

    55:00 Next Five Years

    Subscribe to My Channel: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber





    *************************************

    Follow the podcast here: https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    *************************************

    1 hr 1 min
  • Speed to the Sale: Time Kills Deals

    Speed to Sale: Time Kills Deals

     

    Introduction:

    Herb, Charity and Terry McSpadden have a great time recording Dealer

    Talk's first-ever drunk episode (totally Charity's idea).

     

    Join us for a hilarious conversation about how speed is everything in

    sales. TKD: Time Kills Deals.

     

    Episode Highlights:

     

    *Importance of teamwork and collaboration within the dealership.

    *Financial implications of Covid.

    *Providing Information: FTC Guidelines and Customer Expectations

    *Recognizing the significance of BDC agents offering comprehensive

    information to customers.

    *Striking a balance between control and accountability in setting

    appointments and providing information.

     

    Enhancing the customer experience in the automotive industry requires a

    shift in mindset and a commitment to understanding and addressing customer
    needs. By fostering teamwork, providing accurate information, reducing customer
    anxiety, and creating memorable experiences, dealerships can differentiate
    themselves and build long-lasting customer relationships.

     

    Join us in our next episode as we continue to explore key topics and

    trends shaping the automotive industry.

     

    SEO Keywords: customer experience, automotive industry, salespeople, BDC

    agents, FTC guidelines, information provision, customer expectations, managing
    anxiety, warm transfers, dealership experience, personalized interactions,
    customer-centric approach.

     

    📞 Connect:

     

    https://www.xdc.team/

     

    Vendor Partners

    👓Foureyes.io

    https://lps.foureyes.io/free-trial?feac=ALL6TT

    🚙FIXEDOPS DIGITAL.

    https://rb.gy/z9ujzp

    🎥Covideo.

    https://rb.gy/uflllw

    📞Calldrip.

    https://rb.gy/h0fwta

    📱RunMyLease

    https://rb.gy/av9bvf

     

    ⏰Highlights:

    00:00 Introduction

    18:45 Digital Retailing

    24:25 Carvana Dealerships?

    32:21 ADESA

    55:22 Next Five Years

      

    Subscribe to My Channel:

    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

     

    *************************************

    Follow the podcast here: https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2

    *************************************

    ---
    Send in a voice message: https://podcasters.spotify.com/pod/show/dealer-talk/message
    Support this podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support
    2 hr 33 min
  • NIADA Automotive Climate Forecast

    “I've never been to a 20 group that I didn't pick something up that I didn't come out of with more knowledge.” -Herb Anderson


    Gordon Tormohlen joins us to share his insights on the evolving retail market in the automotive industry. He highlights the importance of building relationships with customers instead of focusing solely on transactions. He discusses the role of technology in making it easier and more convenient for buyers to purchase cars online and discusses the power of the National Independent Auto Dealers Association (NIADA).


    Vendor Partners:

    👓Foureyes.io

    https://rb.gy/iuoo6n

    🚙FIXEDOPS DIGITAL.

    https://rb.gy/z9ujzp

    🎥Covideo.

    https://rb.gy/uflllw

    📞Calldrip.

    https://rb.gy/h0fwta

    📱RunMyLease.

    https://rb.gy/av9bvf



    📞 Connect:

    LinkedIn: https://www.linkedin.c

    om/company/national-independent-automobile-dealers-association/

    Instagram: @_niada

    Facebook: https://www.facebook.com/NationalIndependentAutomobileDealersAssociation/

    https://www.facebook.com/groups/1056971047680050

    https://www.facebook.com/BHPHInfo

    Twitter: @_niada

    YouTube: https://www.youtube.com/channel/UCwhk-6tS5PDMOpGDkxGMd_g


    ⏰ Highlights:

    00:00 Introduction

    6:50 Automotive News

    10:00 Jury Duty

    27:30 Scott Allen

    35:00 NIADA Certified

    44:00 Community Involvement

    52:30 Next Five Years

    Subscribe to My Channel:

    https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber

    Follow the podcast here:

     https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2




    Thank you for tuning in, and as usual, we will TALK later!

    49 min

About DEALER TALK

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The podcast that is designed to bring today's insights to automotive retail professionals from the people who are LIVING it day in and day out!