Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.

Highlights include:

⭐ Is the practice of UX at odds with the process of Agile?

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Who is Debbie Levitt?

Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It’s also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face

Debbie’s book, “DevOps ICU”, and its associated training teaches non-CX people about CX, why it’s done by specialists, and how to integrate it into their teams and processes. And in late 2019 - that’s pre-pandemic - Debbie also published the appropriately titled “Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business”.

As a consulting UXer, Debbie has worked for Fortune 500 businesses, such as Sony and Wells Fargo, as well as a range software companies, startups, and digital agencies, including Constant Contact, ROI DNA, and Razorfish.

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Find Debbie here:

LinkedIn: https://www.linkedin.com/in/debbielevitt/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/