Dispatchers, call-takers, emergency communications officers – our 911 communications staff are our first first responders.  They work to ensure that patients receive the right resources for their emergencies.  But sometimes, it goes wrong.  According to a recently filed lawsuit, a Pennsylvania dispatcher refused to send an ambulance to a patient, resulting in the patient’s death.  The incident was allegedly so egregious that the local district attorney filed criminal charges against the dispatcher and his leadership.  In this episode, Nick and Samantha discuss the case of Titchennell v. Greene County, Pennsylvania, and explore the liability issues for 911 centers.  Please like, comment, and subscribe!    

Links:  

Kelly D. Titchenell, Administratrix of the Estate of Diania L. Kronk, deceased v. Greene County and Robert J. “Jeff Rhodes”, individually and as an employee of Greene County Emergency Management/911 Communications Center; and Leon Price, individually and as an employee of Greene County Emergency

Management/911 Communications Center, Individually and Severally, United States District Court, Western District of Pennsylvania, No. 2:22-CV-890.

CBS Interactive. (2022, July 22). 3 More Charged After 911 Operator Accused of Not Sending Help. CBS News. Retrieved September 1, 2022, from https://www.cbsnews.com/news/911-operator-accused-of-not-sending-help-three-more-charged/

Mark Scolforo | The Associated Press. (2022, July 8). Pa. 911 Dispatcher Charged with Manslaughter After Failing to Send Ambulance. Pennlive. Retrieved September 1, 2022, from https://www.pennlive.com/news/2022/07/pa-911-dispatcher-charged-with-manslaughter-after-failing-to-send-ambulance.html

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