AI is everywhere, and has been at work for years in our social media feeds, navigation apps and streaming platforms. Now, it’s increasingly helping businesses improve customer service, manage supply chains and more. As generative AI through ChatGPT, DALL-E and many others is grabbing headlines, investors are taking notice. Here to explain how AI works and what it means to consumers, as well as to tech indices, are Sara Mehle, Nasdaq index research strategist, and Brian Comiskey, CTA director of thematic programs. In less than 32 minutes, they break the tech down for general audiences and investors: AI at its core is simply a digital utility. It’s a tool that’s only as smart as the people programming its operations and setting its boundaries.