Drake and Dustin explore the significance of first impressions, sharing real-life stories about how good and bad experiences leave lasting impacts. From a nightmarish hotel stay to an unforgettable act of hospitality, they connect these lessons to the trades, emphasizing why professionalism, respect, and small gestures matter. Whether it’s taking off your shoes in a customer’s home or going the extra mile to show you care, this episode dives into how your attitude and attention to detail can shape your reputation for years to come. 

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