The Revenue Formula

Did Klarna really delete 1200 SaaS apps?

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Over the last year or so, Klarna has been on a rampage to automate away. They've sliced tools, costs and staff. Begging the question...

Is this just a VC narrative or is there more than meets the eye?

  • (00:00) - Introduction
  • (02:44) - Klarna's Journey and Financials
  • (05:49) - AI's Role in Cost Reduction
  • (07:51) - Customer Service Innovations
  • (10:28) - Internal Knowledge Management
  • (13:47) - Introduction to Data Consolidation
  • (14:29) - Enterprise Search and Internal Tools
  • (15:20) - Klarna's Knowledge Graph and AI Integration
  • (16:38) - Deprecating Salesforce and Workflow Changes
  • (20:05) - HR and Employee Feedback Innovations
  • (25:51) - Build vs. Buy Debate

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    The Revenue FormulaBy Toni Hohlbein & Raul Porojan
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