Digital Health Talks - Changemakers Focused on Fixing Healthcare

HealthIMPACT Live Presents: Healthcare Leaders Share the Keys to Empowering Patients for a Better Patient Experience, Outcomes, and Improved Communication 

Original Publishing Date: Nov 15, 2021

YouTube Video: https://youtu.be/nS8hoiU6RTA

Entering the healthcare system isn’t like getting on a ride at Disney World, where you can get on, expect your experience to be managed, then get off and be done. It’s more like a trip to a foreign country. There will be a missed reservation, a museum might be closed when you get there, and you might have some good and some bad experiences. It can be overwhelming! You don’t understand the language, but you can be more empowered to ask for what you need, see maps or guides based on other travelers' experiences and take the advice of the locals. Cris Ross, Pamela Arora, and Ed Marx, three industry-renowned healthcare executives, share insights from their recent unexpected experiences as patients. Their strategic decisions on how to deploy technology at their health systems have affected millions of lives. Despite their long experience in healthcare, their recent patient journeys revealed friction points in data sharing that urgently need to be addressed and game-changing insights on how to sync information sharing with patients during their patient journeys. Join us as we discuss concrete steps to empowering patients to engage in their care, and how health systems should adapt to more empowered, communicative patients. HealthIT tools including patient portals, chatbots, CRMs, and precision analytics can be incredibly vital tools on patients’ healthcare journeys but only if patients are empowered and engaged in using them. 

• Empowering patients at key decision points. 
• Patient portals, chatbots, and CRMs to engage and inform patients. 
• Leveraging analytics to provide key insights as patients struggle with decisions during the care process. 
   

Cris Ross, CIO, Mayo Clinic

Pamela Arora, SVP and CIO, Children's Health System of Texas

Shahid Shah, Publisher and Chief Editor, Medigy.com, Moderator

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Protect Your Providers from Critical Burnout and Information Overload 

Original Publishing Date: Nov 15, 2021

YouTube Video:  https://youtu.be/LQ8cICoEk9Y

Exhausted and overwhelmed clinicians are reaching a breaking point as the COVID-19 pandemic enters another phase. Technology developed to improve treatments and clinical data collection has become an additional burden to bear. Technology must align with clinical workflow – not the other way around. Information overload is contributing to the burnout of exhausted clinicians already overtaxed by the ongoing COVID-19 epidemic. 

Finally, automation, voice recognition, and smart processes are cutting down on the demands of physicians so that we can finally experience the full benefit of new technologies. Natural language APIs are extracting pertinent information from EMRs to save on scrolling while speech recognition software is taking on the laborious task of updating medical records. 

• Examine solutions to address clinician burnout and among those that have been implemented, what were the major challenges 
• AI-powered clinical documentation to optimize physician time and enable focusing on patients, all while getting the patient story right the first time  
• Discuss how strong communication, teamwork, and leadership support can increase physician capacity and reduce burnout risk

Deb Muro, CIO, El Camino Health

Christopher Kunney, Chief of Strategy and Business Development, DSS Inc

Ashish Atreja, MD, MPH Chief Information and Digital Health Officer, UC Davis Health

Shahid Shah, Publisher and Chief Editor Medigy.com, Moderator

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Streamlining Emergency Department Operations with Rush University for Increased Efficiency, Staff Engagement, and Better Patient Experience

Original Publishing Date: Nov 15, 2021

Youtube Video:  https://www.youtube.com/watch?v=All4Vo9KvmQ

The average emergency department (ED) stay is over two hours for discharged patients and four hours for admitted patients. While patients often endure these wait times, the delays result in reduced patient satisfaction, increased provider burnout, and increased costs. Rush University Medical Center knew its ED needed to change. It reorganized its operations around Lean principles and implemented shared accountability and decision-making. However, the team quickly recognized that the current toolsets in their EMR couldn't provide the information needed to manage those improvements effectively. Rush utilized an engineering team with experience developing complex command and control systems for the U.S. Military, to co-develop a set of tools to enable their ED workflows. These tools provide real-time information in simplified views, allowing the care team to identify delays and respond quickly to changes.

Learning Objectives

• Demonstrate Rush University Medical Center's success in implementing a combination of Lean methodology and corresponding technology
• Discuss how technology can act as an enabler to increase efficiency, improve staff engagement, and positively impact patient experience
• Explore how organizations will continue to drive innovation through digital transformation initiatives in 2022 and beyond

Donald Kosiak, MD,, Chief Medical Officer, Leidos

Paul Casey, MD, Chief Medical Officer, Rush University

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Keynote Case Study: Integrating Chronic Care Digital Health Platform into Large Safety-Net Hospital System 

Originally Published: Nov 15, 2021

YouTube Video: https://www.youtube.com/watch?v=mdpEyA_BdpQ

Join this fireside chat with Keith Reynolds, Chief Operating Officer from Welldoc and Dr. Karyn Singer, MD MPH, AVP of Chronic Disease and Prevention from New York City Health and Hospital System (NYCHH), to discuss their journey integrating digital health into the care model and the direct impact this had for patients. NYCHH estimates that half of their patients with diabetes are unable to achieve their glycemic targets. NYCHHC integrated a digital health solution into their existing program in order to tackle this problem and improve self-management among a diverse population living with diabetes. In this session, the speakers will dig into the challenges and lessons learned from integrating digital health into their chronic care model.

 In this fireside chat, we will discuss: 

• The value of integrating digital health into the care model 
• What it takes to successfully implement a digital health solution into a large safety-net hospital system 
• Meeting the needs of a diverse patient population 
• Meaningful engagement to support better health

Karyn Singer, MD MPH, New York City Health and Hospital System (NYCHH), AVP of Chronic Disease and Prevention

Keith Reynolds, COO, Welldoc

Shahid Shah, Publisher and Chief Editor, Medigy.com, Moderator

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Telehealth and HealthTech: Helping Providers Practice at the Top of Their License

Originally Published: November 15, 2021

YouTube Video: https://www.youtube.com/watch?v=Jdt91qg7ao0

Technology developments make their way into every aspect of human lives and industry – and Healthcare is no exception. In this fireside chat-style presentation, Miles Romney, Co-Founder and CTO of eVisit, and Dr. Saivash Panah, MD, Banner Health’s Telehealth Ambulatory Lead Physician, and an expert at using telehealth to serve patients in the pulmonary and sleep medicine specialty, will address the topic of technology and how the use of Telehealth and HealthTech is helping providers practice as the top of their license. Technology advancements are happening every day, every nanosecond, and those that embrace these approaches to work smarter help drive the change needed in Healthcare. Technology has been given a bad rap in causing provider burnout; however, when embraced properly, it can mitigate burn-out and help professionals become better. From providers and nursing staff to care coordinators and admin team members – technology is becoming a crucial aspect in advancing patient care delivery.

Miles Romney, Co-Founder and CTO, eVisit Inc

Siavash Panah, MD, Telehealth Ambulatory Lead Physician, Banner Health

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Improving the Clinician Experience and Relationship with Technology to Support the Ever-Changing Healthcare Environment 

Originally Published: Nov 15, 2021

Youtube Video: https://www.youtube.com/watch?v=LoaEh0RQIjQ

As the COVID-19 pandemic continues to persist, it has already made permanent changes in how we live and work. One seismic change is clear: the remote and hybrid workforce is here to stay, and healthcare is no exception to this rule. With clinicians exhausted and hospitals overwhelmed, and more patients than ever accessing care virtually, a responsive, agile technology team is more essential than ever to patient satisfaction, clinician workflows, and the hospital’s bottom lines. Join us as we discuss improving IT and Employee workflows and providing service excellence with remote or hybrid technology teams. 

• Improving the work of your remote workforce by capturing their Digital Fingerprint. 
• Discuss strategies for optimizing clinician time with patients to improve patient outcomes and clinician experience. 
• Delve into how to deliver enterprise workflows across HR, IT, facilities, legal and other departments in real-time. 
• How to create a stronger culture to retain technical and clinical staff when your competition is not just other hospitals, but Google, Amazon, and CVS.

John Kravitz, MHA, CHCIO, Chief Information Officer, Geisinger Health System

Sandra Powell-Elliot, Vice President, Life Sciences and Innovation, Hackensack-Meridian Health

Sameer Badlani, MD, Chief Information Officer, M Health Fairview

Rhonda Blatti, Sr Director, Employee Workflows, ServiceNow, Moderator

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Leveraging AI to Fix Broken Math and Optimize Use of Costly Healthcare Assets 

YouTube Video: https://www.youtube.com/watch?v=iyi44HtNaTo

Originally Published: Nov 15, 2021

VID-19 has brought to the forefront the fact that capacity management is key to providing high-quality access to care for all. Having enough ICU capacity and floor beds available, being able to continue to do elective surgery, adjusting the staff and nursing roster dynamically to avoid burnout are issues that have never been more important than now. Why do health systems find it so hard to address these issues even during "peacetime" and especially during "wartime"? Because the underlying math to match supply with demand is broken. 

Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future in order to maximize the use of their assets to create value for patients and themselves. The key is to create a culture of innovation in the organization and deploy proven and scalable AI-driven, intelligent systems. Dig into the how and why of this digital transformation of patient experience and capacity management. 

Takeaways: 

• Understand how Capacity Management issues have become critical for financial health and improved patient & provider satisfaction  
• How the powerful use of analytics-based intelligence can help health systems recover faster as they grapple with severe demand-supply shocks
• Learn how to scale up digital transformation initiatives

Mohan Giridharadas, Founder & CEO, LeanTaas

Steve Hess, CIO, UCHealth

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: CIOs Speak- Best Investments I Made During the Pandemic 

YouTube Video:  https://www.youtube.com/watch?v=x2s3PeAkus4

Originally Published: Nov 15, 2021

Our expert panel will discuss the best investments they have made in the last 18 months and what the future holds. With little room for error and the ground shifting beneath their feet, health system CIO’s had to make difficult decisions to keep their staff, patients and organizations safe. Almost two years after the start of the pandemic, CIO’s reflect on these critical choices. What were the best decisions they made? What are their regrets? As we face the Delta variant and beyond, what are they changing and what will they double down on? In this keynote panel discussion, we will discuss: 

1. Which healthIT infrastructure investments actually pay off.
2. Technologies with the biggest impact on resilience, supporting a remote and hybrid workforce, and improving patient experience.
3. Understand how to modernize your operations to enable flexible innovation and rapid rollouts when needed. 

Lisa Stump, SVP of Information Systems & CIO, Yale New Haven Health System

Steve Hess, CIO, UCHealth

Mark Eimer, SVP, Associate CIO & Chief Technology Officer, Hackensack Meridian Health

Michael Ames, Sr. Director, Healthcare & Life Sciences, SADA, Moderator

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: Personalizing Digital Health Through Adaptive Patient-Focused Digital Front Doors 

Original Published Date: November 11, 2021

YouTube Video:  https://www.youtube.com/watch?v=UZfTgzobYHM

As the pandemic shifted the focus from in-person care to telehealth and virtual medicine, more patients have relied on virtual technologies to access both healthcare and their health data. Health systems and their providers are continuing to find ways to connect with patients to create digital front doors, through telehealth platforms and otherwise, and innovative companies are leveraging artificial intelligence and machine learning (AI/ML) to assist providers with scaling the clinical workflow, from inferring patient needs to rationalizing a plan of care. Health systems are using robotics and AI/ML technologies to assist in patient care, including the utilization of conversational AI to interview the patient as wells as recommending a care plan to the physician. Regulators are focused on patient-directed data sharing and the interoperability of electronic medical systems to promote care coordination, and health systems are partnering with digital health companies to transform the delivery of care.

Heather Deixler, Latham & Watkins, Moderator

Jason Wells, Chief Strategy, Consumer & Innovation Officer, Adventist Health

Matt Fisher, General Counsel, Carium

Leard Mita, AVP, Physician Contracts & Amb Finance Operations, NorthBay Healthcare

Mark Hanson, CEO, Decoded Health

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

HealthIMPACT Live Presents: From Innovator to Operator: Harnessing the Spirit of Innovation to Transform Patient Experience and Operationalize Value-Based Care 

Original Published Date: Jul 16, 2021

Youtube Video: https://www.youtube.com/watch?v=RQdunt4NtYA

After three years as the Chief Innovation Officer at LifeBridge Health, a $2.5B health system with a "full continuum" of assets from smartphone apps to health clubs to academic teaching hospitals, Dr. Daniel Durand is now embarking on a new role as Chief Clinical Officer. From overseeing a large portfolio of investments in virtual care, remote monitoring, and artificial intelligence during a period of explosive growth, he is now going to take what he has learned about innovation to improve access, quality, and affordability of the approximately 1.5 million patients they serve. 

Join us as we: 

Understand what the most successful health system innovation teams are doing during this post-COVID tidal wave of momentum in digital health and consumerism Implement the next level of innovation that health systems to help them not just navigate the new challenges of 2020, but financial success. 

Bust the biggest misconceptions around innovation and value-based care Leverage both digital health and value-based care to build trust between healthcare institutions and the community 

Discuss the link between better patient experience, equity, and outcomes, and how Lifebridge is tapping Digital Health to improve all three markers

Daniel Durand, MD, Chief Innovation Officer, LifeBridge Health 

Emily Raisch, Program Director, HealthIMPACT Live (Moderator)

Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.

Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.

Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.