Digital Workplace Impact

As runner-up in the Digital Workplace of the Year 2017 Awards, Vodafone has come a long way since embarking on its digital journey in 2008.Sharon Doherty and Robert Leeson explain how the company has joined forces across the board to provide “a total experience for its employees”; expand on some of the initiatives that most impressed the judges; and discuss what they believe has been key to Vodafone’s success.Show notes, links and resources for this episode:Winner of the Digital Workplace of the Year Awards: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/

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Today, it is easier than ever to connect digitally with others around the world. Within the workplace, for those who sit in front of a computer, this is a straightforward task. However, how can the millions of employees who don’t sit at desks connect digitally with the rest of the organization?Workplace by Facebook launched with a mission to connect the previously unconnected. VP, Julien Codorniou, explains how its new platform has been able to successfully connect factory workers, holiday reps and baristas with the wider business.Oxfam America’s Neal McCarthy speaks from the user perspective to tell us how they are using Workplace by Facebook to transform the way they share information, and how these learnings are being used to help Oxfam reach the very people it’s trying to help.Show notes, links and resources for this episode:Workplace by Facebook:https://www.facebook.com/workplaceOxfam:https://www.oxfam.org/Digital Nations Group:http://digitalworkplacegroup.com/digital-nations-group/Can Knowledge Management save the world?:http://digitalworkplacegroup.com/dwg_podcast/knowledge-management-save-world/

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The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task.In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.Show notes, links and resources for this episode:BNY Mellon – Winner of the Digital Workplace of the Year: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/Measuring the digital workplace:http://digitalworkplacegroup.com/2017/07/19/measuring-digital-workplace/

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Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.To demystify the terminology, Paul Miller talks to KPMG’s Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.Show notes, links and resources for this episode:To fight Zika, coordinating agencies must prioritize effective Knowledge Management: https://www.newsecuritybeat.org/2016/03/fight-zika-coordinating-agencies-prioritize-effective-knowledge-management/

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As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late. Show notes, links and resources for this episode:The Codecademy: https://www.codecademy.comPeter Thiel: https://en.wikipedia.org/wiki/Peter_ThielAndela: https://andela.comGiving Good: http://givinggood.com

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When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.Show notes, links and resources for this episode:The Timeless Way of Building, Christopher Alexander: https://en.wikipedia.org/wiki/The_Timeless_Way_of_BuildingA Pattern Language, Christopher Alexander: https://en.wikipedia.org/wiki/A_Pattern_LanguageBiophilic Design: http://www.biophilicdesign.net/

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This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.Show notes, links and resources for this episode:How user experience debt bankrupts your digital workplace: http://digitalworkplacegroup.com/2014/07/11/how-user-experience-debt-bankrupts-your-digital-workplace/Boagworld: https://boagworld.com/

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Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.Show notes, links and resources for this episode:Digital Eagles: http://www.barclays.co.uk/DigitalEagles/P1242671738729Digital Wings: http://www.barclays.co.uk/digital-wings

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Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience? Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.Show notes, links and resources for this episode:Intranet Love Affairs – DWG Report Executive Summary http://digitalworkplacegroup.com/resources/download-reports/free-summary-intranet-love-affairs/Workplace by Facebook https://workplace.fb.comHow we organise the digital workplace at IKEA https://www.slideshare.net/Intranatverk/how-we-organise-the-digital-workplace-at-ikea

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In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot? Dan O’Hara, SVP Digital Workplace at Avanade, became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.Show notes, links and resources for this episode:Pokémon GO http://www.pokemon.com/us/pokemon-video-games/pokemon-go/The 'gig economy' is growing — and now we know by how much http://www.cnbc.com/2016/10/13/gig-economy-is-growing-heres-how-much.htmlGig economy: The Uberisation of work https://www.rec.uk.com/__data/assets/pdf_file/0004/311287/Gig-Economy-Infographic-July-2016.pdfUber’s First Self-Driving Fleet Arrives in Pittsburgh This Month https://www.bloomberg.com/news/features/2016-08-18/uber-s-first-self-driving-fleet-arrives-in-pittsburgh-this-month-is06r7on

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