Disagree better

When an action has bad impact, how you think about that impact can play a significant role in triggering and escalating blame and conflict. And despite how rational you believe you are, there’s a thinking error that can lead you down a very irrational path. It’s called the Knobe Effect.

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What’s the best way to re-establish communication with someone after a falling out? Here’s how to write an email that will help you reconnect after no contact and set the stage for talking in person or by phone.

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When we need to get out of our own way, there’s a simple yet powerful exercise we can use to help. It doesn’t take much practice — just commitment for a few minutes. Here’s one of my favorite conflict resolution activities for changing emotional state and tricking my mind into being more helpful in the heat of the conflict moment.

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Failing to ask effectively for what we want is the stuff of low-grade irritation that, over time, can become a source of chronic conflict and tension. Here’s a ridiculously simple way to ask more effectively, be more persuasive without manipulating, and increase the odds a small favor will be granted.

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