Intelligent automation has the potential to improve the day-to-day experiences for employees, C.E.O.s and customers alike. But it’s also essential that businesses embrace a human-centric approach to artificial intelligence and process automation. In this episode, we’ll be discussing the new book “The Automation Advantage” with one of the authors, Bhaskar Ghosh, Chief Strategy Officer at Accenture. “The Automation Advantage” offers a helpful automation road map for businesses, including guiding principles for technology, governance, culture and leadership change. We’ll also speak with Raj Singh, C.M.O. at Revinate; and Blake Moret, C.E.O. at Rockwell Automation. 

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