The podcast’s most frequent guest is back to share more of her invaluable insight, knowledge and IC know-how.

Rachel Miller, founder of All Things AI, change expert and author, is synonymous with the internal communication profession.

And she has a new book out: Successful Change Communication: How to Inform, Involve and Inspire Your Employees. It’s a practical handbook for any organisation navigating change, which, in 2026, is more relevant than ever.

Host Katie and Rachel discuss the catharsis of writing a book about change, the emotional impact of change programmes, the most common mistakes organisations make, Rachel’s four-part Cloverleaf model for assessing communication, AI in the workplace and the importance of marking the end of change.

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