Francis sits down with George Kaczmarskyj, Principal for Government and Public Sector at EY, to discuss how federal agencies can transform their workflows with automation and AI—without falling into the trap of “automating a mess.” You’ll learn how early automation efforts often rushed to apply technology to outdated or inefficient processes, and why success today depends on stepping back to reassess and redesign before automating. He highlights how a process-first mindset, rather than a tool-first approach, enables agencies to eliminate unnecessary steps, optimize outcomes, and ensure that humans remain involved where it matters most.

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