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Don't Finger Point! MSP Response & Vendor Downtime After the AWS Disaster | EP136
Welcome to the All Things MSP Podcast, Episode 136!
In this episode, Justin Esgar (Owner/CEO of Virtua Computers) and producer Eric Anthony dissect a major event that shook the tech world this past week: the massive Amazon AWS/DNS failure.
The hosts analyze the outage, discussing the resulting memes (like the viral Ryan Gosling smoking on a bench) and the lingering problems that stretched for days. The core discussion is not about the technical breakdown, but the MSP’s crucial role as the trusted IT advisor during a crisis.
Key takeaways for MSP owners include:
Communication is Key: Why it's the MSP's responsibility to proactively inform customers about vendor-side outages, even if the MSP has no control over the service.
The Contract Clause: An essential reminder to review clauses in your service agreement regarding vendor downtime and communication protocols.
The "No Finger Pointing" Rule: The importance of maintaining a positive outlook and not blaming the vendor (even AWS itself). This approach helps position the MSP as the solution and the steady hand, monitoring the situation and reporting updates.
This is a must-listen for any MSP looking to sharpen their crisis communication plan and strengthen client trust.
Join the Conversation & Community
The All Things MSP Podcast started as a vibrant Facebook Group and now supports over 6,000 members! We encourage you to join the community for continuous learning, networking, and support:
Facebook Group: https://www.facebook.com/groups/allthingsmsp
LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/
YouTube Channel: https://www.youtube.com/@AllThingsMSP
Your Hosts:
Justin Esgar (Host, Owner/CEO of Virtua Computers): https://www.linkedin.com/in/justinesgar/
Eric Anthony (Founder and Producer): https://www.linkedin.com/in/esanthony/
Thank You to Our Premier Sponsors
This episode is made possible by our fantastic sponsors. Please check them out and support the companies that support the MSP community!
Gozynta: atmsp.link/gozynta
EasyDMARC: atmsp.link/easydmarc
Nodeware: atmsp.link/nodeware
Helpt: atmsp.link/helpt
Compliance Scorecard: atmsp.link/compliancescorecard
Movebot: atmsp.link/movebot
In this episode, Justin Esgar (Owner/CEO of Virtua Computers) and producer Eric Anthony dissect a major event that shook the tech world this past week: the massive Amazon AWS/DNS failure.
The hosts analyze the outage, discussing the resulting memes (like the viral Ryan Gosling smoking on a bench) and the lingering problems that stretched for days. The core discussion is not about the technical breakdown, but the MSP’s crucial role as the trusted IT advisor during a crisis.
Key takeaways for MSP owners include:
Communication is Key: Why it's the MSP's responsibility to proactively inform customers about vendor-side outages, even if the MSP has no control over the service.
The Contract Clause: An essential reminder to review clauses in your service agreement regarding vendor downtime and communication protocols.
The "No Finger Pointing" Rule: The importance of maintaining a positive outlook and not blaming the vendor (even AWS itself). This approach helps position the MSP as the solution and the steady hand, monitoring the situation and reporting updates.
This is a must-listen for any MSP looking to sharpen their crisis communication plan and strengthen client trust.
Join the Conversation & Community
The All Things MSP Podcast started as a vibrant Facebook Group and now supports over 6,000 members! We encourage you to join the community for continuous learning, networking, and support:
Facebook Group: https://www.facebook.com/groups/allthingsmsp
LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/
YouTube Channel: https://www.youtube.com/@AllThingsMSP
Your Hosts:
Justin Esgar (Host, Owner/CEO of Virtua Computers): https://www.linkedin.com/in/justinesgar/
Eric Anthony (Founder and Producer): https://www.linkedin.com/in/esanthony/
Thank You to Our Premier Sponsors
This episode is made possible by our fantastic sponsors. Please check them out and support the companies that support the MSP community!
Gozynta: atmsp.link/gozynta
EasyDMARC: atmsp.link/easydmarc
Nodeware: atmsp.link/nodeware
Helpt: atmsp.link/helpt
Compliance Scorecard: atmsp.link/compliancescorecard
Movebot: atmsp.link/movebot
View all episodes
By Justin Esgar and Eric Anthony
5
1616 ratings
Welcome to the All Things MSP Podcast, Episode 136!
In this episode, Justin Esgar (Owner/CEO of Virtua Computers) and producer Eric Anthony dissect a major event that shook the tech world this past week: the massive Amazon AWS/DNS failure.
The hosts analyze the outage, discussing the resulting memes (like the viral Ryan Gosling smoking on a bench) and the lingering problems that stretched for days. The core discussion is not about the technical breakdown, but the MSP’s crucial role as the trusted IT advisor during a crisis.
Key takeaways for MSP owners include:
Communication is Key: Why it's the MSP's responsibility to proactively inform customers about vendor-side outages, even if the MSP has no control over the service.
The Contract Clause: An essential reminder to review clauses in your service agreement regarding vendor downtime and communication protocols.
The "No Finger Pointing" Rule: The importance of maintaining a positive outlook and not blaming the vendor (even AWS itself). This approach helps position the MSP as the solution and the steady hand, monitoring the situation and reporting updates.
This is a must-listen for any MSP looking to sharpen their crisis communication plan and strengthen client trust.
Join the Conversation & Community
The All Things MSP Podcast started as a vibrant Facebook Group and now supports over 6,000 members! We encourage you to join the community for continuous learning, networking, and support:
Facebook Group: https://www.facebook.com/groups/allthingsmsp
LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/
YouTube Channel: https://www.youtube.com/@AllThingsMSP
Your Hosts:
Justin Esgar (Host, Owner/CEO of Virtua Computers): https://www.linkedin.com/in/justinesgar/
Eric Anthony (Founder and Producer): https://www.linkedin.com/in/esanthony/
Thank You to Our Premier Sponsors
This episode is made possible by our fantastic sponsors. Please check them out and support the companies that support the MSP community!
Gozynta: atmsp.link/gozynta
EasyDMARC: atmsp.link/easydmarc
Nodeware: atmsp.link/nodeware
Helpt: atmsp.link/helpt
Compliance Scorecard: atmsp.link/compliancescorecard
Movebot: atmsp.link/movebot
In this episode, Justin Esgar (Owner/CEO of Virtua Computers) and producer Eric Anthony dissect a major event that shook the tech world this past week: the massive Amazon AWS/DNS failure.
The hosts analyze the outage, discussing the resulting memes (like the viral Ryan Gosling smoking on a bench) and the lingering problems that stretched for days. The core discussion is not about the technical breakdown, but the MSP’s crucial role as the trusted IT advisor during a crisis.
Key takeaways for MSP owners include:
Communication is Key: Why it's the MSP's responsibility to proactively inform customers about vendor-side outages, even if the MSP has no control over the service.
The Contract Clause: An essential reminder to review clauses in your service agreement regarding vendor downtime and communication protocols.
The "No Finger Pointing" Rule: The importance of maintaining a positive outlook and not blaming the vendor (even AWS itself). This approach helps position the MSP as the solution and the steady hand, monitoring the situation and reporting updates.
This is a must-listen for any MSP looking to sharpen their crisis communication plan and strengthen client trust.
Join the Conversation & Community
The All Things MSP Podcast started as a vibrant Facebook Group and now supports over 6,000 members! We encourage you to join the community for continuous learning, networking, and support:
Facebook Group: https://www.facebook.com/groups/allthingsmsp
LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/
YouTube Channel: https://www.youtube.com/@AllThingsMSP
Your Hosts:
Justin Esgar (Host, Owner/CEO of Virtua Computers): https://www.linkedin.com/in/justinesgar/
Eric Anthony (Founder and Producer): https://www.linkedin.com/in/esanthony/
Thank You to Our Premier Sponsors
This episode is made possible by our fantastic sponsors. Please check them out and support the companies that support the MSP community!
Gozynta: atmsp.link/gozynta
EasyDMARC: atmsp.link/easydmarc
Nodeware: atmsp.link/nodeware
Helpt: atmsp.link/helpt
Compliance Scorecard: atmsp.link/compliancescorecard
Movebot: atmsp.link/movebot
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