In this episode of Home Care Hindsight, host David Knack sits down with Matt Thompson, franchise owner of Visiting Angels, to discuss the biggest challenge business owners face—distractions.

Matt shares how he keeps his team focused on what truly matters: caregiver and client acquisition.

From implementing daily huddles to leveraging caregiver incentives through Zingage, Matt offers practical insights into leadership, culture-building, and staying on track in the home care industry.

Lesson Takeaways:

1. Avoid distractions by focusing on high-impact activities.
2. Set clear daily goals and track progress through end-of-day reports.
3. Use incentives to motivate caregivers and improve retention.
4. Build a strong office culture through daily team huddles.
5. Encourage positive reinforcement over punitive measures.

Timestamps:

• [00:00:00] Introduction to Matt Thompson and Visiting Angels.
• [00:02:00] The challenge of distractions in business.
• [00:05:00] Using Zingage for caregiver incentives and retention.
• [00:08:00] The importance of rewarding positive behaviors.
• [00:12:00] Pressing the two key buttons: caregiver and client acquisition.
• [00:15:00] Why daily huddles and end-of-day reports drive success.
• [00:19:00] Measuring the right metrics to drive business growth.
• [00:26:00] The biggest mistake: making decisions based on anecdotal evidence.
• [00:30:00] Creating a strong, engaged office culture.
• [00:34:00] The servant leadership mindset in home care.

Quotes

1. Matt Thompson: "A business is a living, breathing thing—if you lose focus, you lose growth."
2. David Knack: "The best leadership isn’t about being in front—it’s about setting others up for success."
3. Matt Thompson: "If you want your caregivers to engage, show them that you value them."

Resources:

1. Visiting Angels
2. Matthew Thompson on LinkedIn
3. Connect with David Knack on LinkedIn
4. Connect with Zingage on LinkedIn
5. Powered by Zingage
6. Subscribe on Zingage’s YouTube