Download the Popular Authors Audiobooks in Business, Management

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Title: Micah Solomon on Boosting Profits with Exceptional Customer Service

Author: Micah Solomon

Narrator: Dave Summers

Format: Original Recording

Length: 17 mins

Language: English

Release date: 11-11-14

Publisher: American Management Association

Ratings: 5 of 5 out of 4 votes

Genres: Business, Management

Publisher's Summary:

What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the internet and even Amazon.com, the customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor. Micah Solomon tells us about these best practices for customer service and even more in his new audiobook Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.

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Title: Lynn Taylor on How to Tame an Office Tyrant

Author: Lynn Taylor

Narrator: Dave Summers

Format: Original Recording

Length: 11 mins

Language: English

Release date: 11-10-14

Publisher: American Management Association

Ratings: 1 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

Most people simply endure the tirades, mood swings, and incessant questions from their tyrannical bosses. But a new book by Lynn Taylor, Tame Your Terrible Office Tyrant addresses the situation and shows the readers how to build positive relationships with even the most out-of-control boss and still thrive in their job.

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Title: Robbie Vorhaus on Branding Your Business Through Stories

Author: Robbie Vorhaus

Narrator: Dave Summers

Format: Original Recording

Length: 17 mins

Language: English

Release date: 11-10-14

Publisher: American Management Association

Ratings: 3 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

What is your story? Who is your audience? How are you telling your story? Robbie Vorhaus, of Vorhaus Communications, says that with good storytelling companies can brand and market themselves to really get attention. Every company has a soul and a story to tell.

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Title: Marshall Goldsmith on Influence in All Directions

Author: Marshall Goldsmith

Narrator: Dave Summers

Format: Original Recording

Length: 10 mins

Language: English

Release date: 10-31-14

Publisher: American Management Association

Ratings: 4.5 of 5 out of 2 votes

Genres: Business, Management

Publisher's Summary:

One of our most popular podcast and webcast guests is executive coach, Marshall Goldsmith, author of the New York Times best-seller What Got You Here Won't Get You There as well as the new book Succession. In this podcast, Goldsmith coaches on how to exert your influence in todays tough times. The topic is related to an upcoming AMA program, The Secrets of Managing Up. It will broadcast live on May 19 at 1PM, and its part of AMAs new line of premium webinars.

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Title: Steve Kerr on Performance Rewards Systems That Really Work

Author: Steve Kerr

Narrator: Dave Summers

Format: Original Recording

Length: 16 mins

Language: English

Release date: 10-31-14

Publisher: American Management Association

Ratings: 5 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

It's one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It's easy to point the finger of blame at them. But in most companies, it's the reward system, not the workforce, that's causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the very actions that drive executives crazy.

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Title: Rosabeth Moss Kanter on the 21st Century Super Corporation

Author: Rosabeth Moss Kanter

Narrator: Dave Summers

Format: Original Recording

Length: 26 mins

Language: English

Release date: 10-31-14

Publisher: American Management Association

Genres: Business, Management

Publisher's Summary:

For over 30 years, Rosabeth Moss Kanter has been a leading thinker in strategy, innovation, and change management. Among her best-selling influential books are The Change Masters, Men and Women of the Corporation, and Confidence. Her new book is titled SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good. In SuperCorp, Kanter looks at the emerging best practices of 21st century business, and the management skills required to get there.

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Title: Paul Krugman on Staring Down Depression Economics

Author: Paul Krugman

Narrator: Dave Summers

Format: Original Recording

Length: 18 mins

Language: English

Release date: 10-31-14

Publisher: American Management Association

Ratings: 5 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the events that led to the current economic crisis, and offers a prognosis for recovery. Dr. Krugman shares insights from his book The Great Unraveling: Losing Our Way in the New Economy. In this book, Dr. Krugman chronicles how the boom economy unraveled: how exuberance gave way to pessimism, how the age of corporate heroes gave way to corporate scandals, how fiscal responsibility collapsed; and offers a road map for recovery.

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Title: Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic

Author: Leaonard Berry, Kent Seltman

Narrator: Dave Summers

Format: Original Recording

Length: 15 mins

Language: English

Release date: 10-24-14

Publisher: American Management Association

Ratings: 4.5 of 5 out of 2 votes

Genres: Business, Management

Publisher's Summary:

The Mayo Clinic is one of the worlds most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews as well as observing hundreds of clinician-patient interactions. The result is Management Lessons from Mayo Clinic, a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

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Title: Marshall Goldsmith on How to Take Success to the Next Level

Author: Marshall Goldsmith

Narrator: Dave Summers

Format: Original Recording

Length: 17 mins

Language: English

Release date: 10-17-14

Publisher: American Management Association

Ratings: 4.5 of 5 out of 3 votes

Genres: Business, Management

Publisher's Summary:

The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle - and as executive coach Marshall Goldsmith shows in his book What Got You Here Won't Get You There: How Successful People Become Even More Successful, subtle nuances make all the difference. These are small "transactional flaws" performed by one person against another (as simple as not saying "thank you" enough), that lead to negative perceptions that can hold any executive back.

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Title: Joan Knutson on Linking Strategy, Execution, and Project Management

Author: Joan Knutson

Narrator: Dave Summers

Format: Original Recording

Length: 17 mins

Language: English

Release date: 10-10-14

Publisher: American Management Association

Ratings: 1 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

Joan Knutson is founder and manager of Project Mentors, a successful multimillion-dollar project-management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in Project-Driven Organizations: People, Processes, and Politics (John Wiley and Sons), and Project Management for Business Professionals: A Comprehensive Guide (John Wiley and Sons).