Dr. Serena Gonsalves-Fersch is the Global Head of Talent at SoftwareOne. Drawing from her doctoral research on workforce development in technology-driven environments, Serena explains how traditional learning models no longer fit the pace of change in modern organizations. She outlines how SoftwareOne reimagines learning through contextual business partnerships, a T-shaped team model, and a focus on human skills like empathy, curiosity, and critical thinking. Finally, they explore how AI will reshape, not replace, the learning function and why the future of talent lies in blending data, human insight, and deep organizational context.

Links

• Serena’s LinkedIn: https://www.linkedin.com/in/dr-serena-gonsalves-fersch-flpi-a23589/
• Research: https://repository.mdx.ac.uk/download/36ed76c7176aaafc4f36877bcb9f9ce69b891385e73b311500e597e67e249bcd/12681644/SGonsalvesFersch%20thesis.pdf