The lending environment in 2022 is vastly different than it was in 2019 – rising rates and inflation have made lending more expensive for consumers. However, leveraging AI and machine learning can help banks continue to serve their existing customers' borrowing needs as well as acquire new customers.
In this episode, Candace Caruso, SVP Chief retail Lending Officer at WSFS Bank, and Ed Walters, VP, Accounting Management at Upstart, discuss their partnership and how the Upstart Referral Network and bank-branded solutions have have helped WSFS expand their customer base safely in an uncertain economic landscape.
Join us as Ed and Candace discuss:
Expanding digital delivery channels for more efficient lending with better customer insights
How WSFS is leveraging AI for more accurate credit decisioning
WSFS’ strategy behind delivering a differentiated service to grow their loan portfolio in a competitive landscape
Leveraging the Upstart Referral Network and its bank-branded solutions to provide a seamless digital experience to both their existing and potential customers