Alan Ross, Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience.

• Features and capabilities of Dynamics 365 Contact Center
• Decoupling from Dynamics 365 customer service
• How Copilot enhances the agent experience by providing context-aware suggestions, knowledge search and conversation summaries
• How Dynamics 365 Contact Center relates to/integrates with Microsoft Teams 
• Customer success stories and future developments in Dynamics 365 Contact Center

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