On this episode of Beyond Good Matt and Femi talk to Sonia Gill - author of the books ‘Journey to outstanding’ and ‘successful difficult conversations in school’, the latter of which is the primary focus of this episode.

Topics covered in this episode include attitudes towards difficult conversations, why we should have them and who loses out when we don’t, structuring the conversation, scripting the opening sentence, reframing, the two worlds technique, outcome vs solution and some other common mistakes along with other advice from Sonia for anyone who would like to have more effective difficult conversations.