In todayโs episode, Matt Lady and Juliana Casale (Head of Brand & Community at Wonderment and DTC Newsletter Contributor), discuss GOOD customer experience and everything that is involved in the process. They go over what good customer experience looks like, the difference between customer experience and customer support, how sending gifts to your customers can increase repeat customers and how she stays calm dealing with the stress that comes with providing quality service. They also dive into how to deal with customer experience when expanding SKUs, the importance of having a good front-end explanation of your product, how to make your customers actually use your products, why itโs crucial to have a good post purchase sequence and how it can add thousands.
CONNECT WITH MATT
๐ Website: https://mattladydigital.com/
๐ฆ Twitter: https://twitter.com/mattlady
๐ธ Instagram: https://www.instagram.com/mrmattlady/
๐๏ธ LinkedIn: https://www.linkedin.com/in/mattlady/
๐ต TikTok: https://www.tiktok.com/@mrmattlady
CONNECT WITH JULIANA CASALE
๐ Website: https://www.wonderment.com/
๐ฆTwitter: https://twitter.com/attackofthetext
๐๏ธ LinkedIn: https://www.linkedin.com/in/julianacasale/
๐ฅ Youtube: https://www.youtube.com/@TheSmartMarketer
๐ Leave a review on Apple Podcasts
https://podcasts.apple.com/us/podcast...
๐ข Leave a rating on Spotify
https://open.spotify.com/show/2WcfSKIโฆ
๐Check out our other podcast Brand Builders
Watch or listen to it here!
๐ Apple: https://podcasts.apple.com/us/podcast/brand-builders/id1645148049
๐ข Spotify: https://open.spotify.com/show/2WcfSKIKlxbbzKjj71ftzd?si=1b3c1bdf6db54383
๐น Youtube: https://www.youtube.com/watch?v=TSRyZKlg-H4&list=PL0nuPpEjLmztfGK-QM0Ugjl_CT32zvooA
Thanks for watching!