"EdUp Edge: The Scoop on Career Schools, Leadership & Life Hacks"

In this episode, I discuss the issue of high turnover in sales teams, specifically in the admissions departments. I highlight micromanagement as a major cause of this problem and encourage leaders to reflect on whether they may be contributing to it. Furthermore, I will share my personal experience as a new leader and emphasize the importance of stepping back and observing before making changes. The episode also provides four key indicators of micromanagement to help leaders identify if they are guilty of it. The episode aims to address the issue and prevent further loss of team members due to micromanagement.

Timestamp of this Podcast

00:00:28 - Micromanagement is a major cause of high turnover.

00:00:53 - Sharing personal experience of being a micromanager in the past.

00:01:55 - Emphasizing the need to address the issue to prevent losing team members.

00:02:01 - First sign: Having a hard time delegating due to lack of trust. Constantly checking in instead of giving space.

00:04:19 - Second sign: Needing approval for every task instead of trusting staff's expertise.

00:06:43 - Third sign: Needing to be CC'd on everything shows lack of trust in staff.

00:09:25 - Fourth sign: Discouraging independent decision making and disregarding others' opinions.

00:11:56 - Encouraging leaders to put themselves in their team's shoes.

00:13:37 - Conclusion and encouragement for leaders to improve.

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In this episode, I discuss how to choose the right path and build a successful career in admissions advising. Deciding if this field is the right fit for you requires evaluating your communication skills, emotional resilience, innovation, and positivity. Effective advisors must listen closely to students, empathize with their stories, think creatively about solutions, and stay upbeat. I provide insights to help new and experienced advisors excel by focusing on the key skills of communication, stamina, innovation, and an optimistic mindset. The right outlook and approach are essential to effectively guide students on their admissions journey. This career allows you to make a difference in students' lives but also requires resilience. By highlighting the advice and experience shared in this episode, I aim to help advisors at any stage of their career reflect on their suitability for this rewarding yet challenging role.

Timestamp of this Podcast

0:00:00 Introduction to the topic of admissions in higher education 

0:00:26 Questions about the suitability of admissions advising as a career

0:01:30 Importance of effective communication in admissions advising

0:05:07 Need for emotional stamina in dealing with students' personal stories

0:07:01 The role of innovation in overcoming challenges in admissions

0:10:28 The significance of maintaining a positive mindset as an advisor

0:12:42 Importance of being a great communicator and listener

0:13:37 Tracking activity and identifying strengths and weaknesses

0:14:35 Emphasizing innovation and thinking outside the box

0:15:02 Maintaining a positive mindset and focusing on opportunities

0:16:05 Evaluating personal suitability for the role

0:17:47 Resources and training available for leaders and advisors

0:18:19 Announcement of upcoming guests and conclusion

Connect with me:

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LinkedIn: https://www.linkedin.com/company/motivate-with-k-a-t/ 

Visit my website: https://lessons.motivatewithkat.com/ 

In this episode, we will discuss the importance of the safety of kids in school. Tabatha Barron shares her personal experience of her niece getting put on the wrong bus multiple times in one year, which inspired her to create the KYKS platform. Tabatha Barron explains that her background in engineering and experience with technology led her to develop a solution that complements our lives rather than taking over them. She emphasizes the need for greater awareness about this issue and shares examples of other children being misplaced or left unattended. Tabitha's goal is to prevent such incidents and ensure the safety of children.

Tabatha is a hardworking, self-motivated mother of two who understands the immense importance of child safety. With an engineering degree and 15 years of experience, Tabatha is a problem solver who believes technology should play a larger role in organizing and improving everyday life. 

In this video, you will be able to learn: 

The importance of school bus safety 

The prevalence of children being placed on the wrong bus 

The need for a solution to protect children.

The role of technology in addressing the problem 

The impact of misplaced children on their families 

The need for better communication and accountability in schools

Key Topics of this Podcast:

00:00:21 -  Importance of school bus safety.

00:10:30 -  Improved school dismissal process efficiency.

00:12:08 -  School bus ridership is declining.

00:19:33 -  School bus safety is concerning.

00:23:05 -  Lack of transparency in missing children statistics.

00:29:22 - The school bus system needs improvement.

00:34:50 -  Listening to and valuing children.

00:40:46 -  Parents must demand change in schools.

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LinkedIn: https://www.linkedin.com/company/motivate-with-k-a-t/ 

Visit my website: https://lessons.motivatewithkat.com/ 

Tabatha Barron

Tabatha Barron founded Keeping Your Kids Safe in 2014 to ensure the safety of every child throughout the transportation process. Tabatha is a hardworking, self-motivated mother of two who understands the immense importance of child safety. With an engineering degree and 15 years of experience, Tabatha is a problem solver who believes technology should play a larger role in organizing and improving everyday life. Through the KYKS platform, she strives to provide peace of mind to families, parents and guardians, childcare providers, and school officials.

#motivatewithkat

In this episode, we will be talking about the changing environment of leadership in the 21st century with Geordie Hyland. Effective leaders understand the importance of establishing a clear vision and goals for their team. By articulating a sense of purpose and direction, leaders can secure buy-in from team members who comprehend the objectives they are working towards. With alignment on the vision and goals, confusion diminishes while motivation rises. Leaders must not only set the vision but also communicate it clearly and consistently to provide their team with a shared understanding.

With over 20 years of entrepreneurial leadership experience, Geordie Hyland is a passionate CEO skilled at strengthening human capital and communities. He excels at building high-performing teams and partnerships, creating transformational learning experiences, and managing P&L. 

In this video, you will be able to learn: 

Key Topics of this Podcast:

00:02:22 - Student success and programmatic outcomes.

00:05:29 - Affordable tuition and low debt.

00:10:58 - Leadership and the online learning community

00:14:43     - Getting team buy-in. 

00:20:18 - The future of career education.

00:22:03 - Importance of online education. 

00:27:37 - Overcoming limitations and growth.

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Geordie Hyland

Geordie Hyland has a  diverse education management background which includes Higher Ed, K12, workforce development, allied health, healthcare, continuing medical education, and remedial training in online, VR, simulated, hybrid, and in-person modalities. A former collegiate and professional hockey player, merchant banker, and Googler, he holds degrees from premier institutions including Harvard Business School, Harvard University, and the London School of Economics & Political Science. Geordie leverages his multifaceted expertise to lead organizations focused on developing human potential. 

#motivatewithkat

This episode discusses the pitfalls of leadership and the importance of understanding the full story before stepping into a leadership role. The emphasis is the responsibility that leaders have for their team members' feelings and the need for empathy and effective communication. Furthermore, it also highlights the importance of emotional and mental stamina for leaders, as well as the accountability they have for their team members' actions and choices.

In this video you will be able to learn:

Key Topics of this Podcast:

0:01:17 -  Introduction to the topic of leadership and its pitfalls

0:02:17 - The responsibility of a leader to care for their team's feelings

0:05:26 - The importance of emotional and mental stamina for leaders

0:08:07 - The need for leaders to show vulnerability and authenticity

0:10:14 - The accountability of leaders for their team's actions and choices

0:12:18 - The difficult decision to let go of toxic or underperforming team members

0:16:00 - Tips for effective communication and delivering tough conversations

0:18:06 - The importance of self-care and taking breaks as a leader

0:19:02 - The potential for growth and improvement in leadership skills

Connect with me:

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Visit my website: https://lessons.motivatewithkat.com/ 

The role of an academic advisor has evolved to encompass coaching students on various aspects of their education. While advisors have traditionally helped students select courses and monitor degree progress, many now take a more holistic approach focused on students' overall development. Effective advisors exhibit coaching skills like motivational interviewing, goal-setting, and accountability to empower students to make informed decisions. They create development plans, give feedback, and provide encouragement. However, advisors cannot control student behavior. Their role is to guide students to realize their potential. Advisors enable success through strategic communication and by building trust. 

Shift your advising approach to incorporate coaching techniques like motivational interviewing and strategic goal-setting that empower students to achieve their highest potential

Key Topics of this Podcast:

0:02:18 - Lex's journey in higher education 

0:03:39 - Lex's passion for coaching and advising

0:06:05 - Lex's experience with a student similar to her background

0:08:12 - The importance of effective communication as an advisor

0:09:31 - Qualities of a coach: charisma, concise communication, and vision

0:12:43 - The downside of coaching: inability to control students' actions

0:14:36 - Strategies for supporting students throughout the enrollment process

0:17:13 - Lex's aspirations for her coaching career

0:19:49 - Advice for admissions professionals and individuals seeking personal growth

Key Topics of this Video:

As an advising officer, your job is to give the student the information so that they can enroll and are not supposed to be their therapist.

Memorable Quotes from this Episode

“People rarely advocate for students or express their feelings.”

“Advisors should inform, not counsel students.” 

“Hearing different stories builds empathy.”

“Coaching a first-gen student without support was fulfilling.”

“Students need to open up or they'll disappear from fear.”

“Advising shapes me through students' diverse stories.”

“Some students don't follow through but stay positive.”

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Check out The ED UP Career Schools (The Scoop Podcast): https://www.podpage.com/edup-career-schools-the-scoop/episodes/ 

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#motivatewithkat

Terance Gonsalves is a partner and chair of the education practice at the law firm of Alston and Bird. In this episode, he is here to discuss the new regulations and low enrollments in higher education joined by my co-host Deborah Solmor. Deborah shares her experience in the higher education space, while Terance offers his expertise as a legal professional. The guest provide insights and solutions for the challenges faced by schools in the current climate. The episode is informative and aims to alleviate some of the stress faced by educators and administrators.

In this video, you will be able to learn

Timestamps of this Podcast:

00:02:39 Journey in higher education. 

00:07:06 Admissions compliance in higher education.

00:07:39 Financial Aid Regulations.  

00:14:22 Secret shopping for misrepresentations.

00:15:00 Department of Education's secret shopping.   

00:20:22 Gainful employment regulations explained.

00:23:13 Gainful employment regulations.

00:27:00 Disclosure and transparency in education

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Terance Gonsalves is an education law expert and seasoned trial attorney. As chair of Alston & Bird’s Education Team and a Litigation & Trial Practice Group partner, he represents schools, colleges, and universities in complex litigation, government investigations, compliance, and regulatory matters.

With experience as deputy general counsel for a publicly traded education company, Terance understands federal, state, and accreditation issues facing education institutions. His clients include nonprofit and for-profit schools, and he counsels them on various issues.

Terance defends False Claims Act, consumer fraud class actions, and TCPA claims. He represents clients before the DOJ, FTC, DOE, US attorneys, state AGs, and education agencies

Pedro Santana is the Director of Enrollment Management Experiences at Stetson University. In this episode, Santana shares his experience in improving the student experience and how his background in customer service helps him approach higher education with a consumer mindset. Santana stumbled into higher education but found a passion for improving the student experience and making every day better.

In this video, you will:

Key Topics of this Podcast:

0:04:31     -  Understanding student experience as a key 

0:06:50    - Balancing higher ed ideals with customer service    

0:07:25    -  Improving enrollment process through observation    

0:08:30   -  Setting goals and staying motivated for success 16:34 Setting achievable goals and breaking into steps 

0:17:09     -  Smaller goals enable bigger goals achievement 

0:18:01     -  Asking students questions to know them better      

0:18:29      -  Importance of proper training for enrollment management 

0:20:05     -  Different strategies for different enrollment roles    

0:20:50     -  Lack of training as an obstacle 

0:21:32      -  Self-assessment and celebrating small wins 

0:23:26     -  Avoid comparing yourself to others

0:26:58     -  Overcoming "not how it's done" and proving value    

0:28:32     -  Building relationships and showing value internally/externally

0:29:39     -  Avoiding tradition for tradition's sake 

0:31:13      -  Identifying and meeting students' needs; saying no when not a fit

0:32:52     - Not admitting wrong-fit students; impact on retention

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Pedro Santana is currently the Director of Enrollment Management Experiences at Stetson University, focused on improving the student experience. In this role, he works to challenge assumptions and elevate customer service.

Previously, Pedro worked for 11 years as a Flight Attendant with JetBlue Airways. In this position, he provided outstanding customer experience while ensuring safety and security onboard. This experience developed Pedro's skills in customer service, relationship building, training, and process optimization. 

Pedro also has experience as a Lead Agent for Redfin, a real estate brokerage. This background in real estate, combined with his time at JetBlue, gave Pedro valuable insights into sales, closing deals, and guiding customers through complex, high-stakes experiences - which serves him well in his current higher education position.

Admission officers should understand and emphasize that empathy, self-reflection, responsibility, and humility are critical traits of great leaders. Empathy is essential for building trust and rapport with team members, while self-reflection allows leaders to understand their interactions and improve their communication skills. Responsibility means taking ownership of the team's success, growth, failures, and self-confidence. Humility requires leaders to be approachable and receptive to building relationships with their team members

Leadership requires balancing humility and confidence to foster team and company growth. In addition, it's about seeing how approachability and building relationships lead to a strong, valued team.

Timestamps of this Podcast:

Key Topics in this audio:

Recognize that leaders must own both successes and failures of their team. Confidence comes from within and shows how humility allows team members to thrive, grow skills, and boost company success.

Memorable Quotes from this Episode

"The first trait is empathy. Empathy is so important when it comes to leading a team."

"You have to be empathetic. You have to be sympathetic to their situation so that they're able to open up so that you have the opportunity to understand who they are to help them."

"Employees need to know that you care, right? A lot of what you do every single day, it's emotional and it's mental."

"If you want to grow a team, you got to make sure that you're feeding into them. You got to feed your team. You got to feed their soul."

Sign up for courses: https://lessons.motivatewithkat.com/

Check out The ED UP Career Schools (The Scoop Podcast): https://www.podpage.com/edup-career-schools-the-scoop/episodes/ 

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The role of the admission advisor is focused on more than just getting the students on enrollment. The real deal starts to inspire students to continue their education, as enrollment is down across the board. The common issue arises when admissions officers disregard the value of developing connections with students in order to boost dials. Degree requirements that are too complicated and appear to be unnecessary, roadblock courses, and unavailable or inconvenient courses can all create significant challenges to student success.

In this new multimodal learning environment, utilizing diverse metrics and including student voices are critical components to improving success in higher education. 

Key Topics of this Podcast:

0:00:00 - Gina Quinn on Career Schools and Reinspiring Students

0:02:31 - Changing Lives Through Education

0:04:17 -  Relationship Sales and Admissions Representation

0:06:05 - Making Lifestyle Adjustments for Long-Term Gains in Education

0:07:48 - Supporting Students Through Difficult Times

0:15:06 - Building Trust and Finding Common Ground with Students

0:19:14 - Supporting Students in Their Academic Journey

0:21:28 - Building Connections with Gen Z Students: Celebrating Success and Providing Tough Love

0:22:49 - Student Challenges in the Information Age

0:26:28 - Building Rapport and Relationships with Students

0:28:23 - Career Advancement and Enrollment Process

0:30:14 - Strategies for Retaining Students and Supporting Their Career Goals

0:32:04 - Supporting College Students During the Pandemic

0:34:35 - Exploring the Benefits of Education and the Need for Change

0:38:46 - Navigating College Resources and Intrusive Advising

0:41:45 - The Future of Career Education

0:43:57 - Exploring Trade Opportunities for High School Students

0:45:39 - Supporting Students and Making a Difference

Key Topics in this video:

Memorable Quotes from this Episode:

“I think more than anything, you just fall in love with the process of changing lives.”

“We have some people who can be really good tour guides, but the true connections with admissions representatives and prospective students is the rapport and the relationship they build on that phone.”

“We make a point to really make sure that what's going on in the classroom, the content is engaging and that the student reason to come in.”

"There is a need for skilled labor. There is a need for careers and trades. Not everybody is meant for a four-year degree. Not everybody is meant to go to college and have all those."

Sign up for courses: https://lessons.motivatewithkat.com/

Check out The ED UP Career Schools (The Scoop Podcast): https://www.podpage.com/edup-career-schools-the-scoop/episodes/ 

Follow us on social media: 

Twitter: https://twitter.com/KbBelletty

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Youtube: https://youtu.be/kHNQtaGTl5k 

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