In this episode of the Job Judge, Karen discusses the widespread frustration among employees regarding the ineffectiveness of employee surveys and exit interviews. Despite many companies’ good intentions, they often fail to act on the feedback received, leading to employee dissatisfaction. Karen emphasizes the importance of actionable surveys, shorter and more focused on specific issues, and the value of direct interviews over anonymous electronic surveys. She shares examples from her legal and HR experience, illustrating how neglecting survey feedback can result in legal liabilities and employee disengagement. Karen advocates for frequent, intentional surveys, genuine follow-up, and direct communication to improve workplace culture and trust. She concludes by addressing a trivial workplace complaint to highlight the need for resilience and discernment in addressing employee issues.

The Job Judge Podcast is a podcast for anyone who works. This is not legal advice! Engaging and informative, it’s a must-listen/watch for any manager, business owner, HR professional, or anyone who works. Relying on three decades of experience as an employment law attorney and HR Executive, Karen Michael uses real case studies in the news and navigates through the legal landmines and workplace dysfunction that we know is probably happening right now in your organization.