After surveying more than one million employees at a wide range of companies, New York Times bestselling authors Adrian Gostick and Chester Elton found that gratitude—when done right—is the easiest, fastest, cheapest way that managers can boost performance and employee engagement. Yet it's also one of the most misunderstood and misapplied skills in business. Gostick and Elton solve the mystery of this "gratitude gap" in their new book LEADING WITH GRATITUDE: Eight Leadership Practices for Extraordinary Business Results (March 3, 2020; HarperBusiness). Their research shows that very few bosses intentionally bully. The problem is usually misperception or lack of awareness. These leaders have no idea how hard their people work, what challenges they face, or how much they would benefit from sincere and explicit gratitude. They also don't know how to show gratitude effectively or sincerely.