This show is focused on the Service Orientation competencies. How can Emotional Intelligence skills help you to be better sales person? What are the best ways to understand and address the underlying needs of your customers? How can you communicate to be a trusted advisor to your customers?

Today’s guest is Liah Kraft-Kristaine. Liah is an award-winning international speaker and author of nine books, including the best-selling 30 Days to Happiness, and has appeared on the Oprah Winfrey Show.

She was a highly successful IBM account executive in computer sales before becoming an attorney in Atlanta and CNN broadcaster. She has presented in over 400 cities on four continents. She is well known for her expertise in emotional intelligence in the workplace, leadership motivational communication, stress management, communication skills and sales achievement.