SaaS Therapy

End of Season 1: Highlights from our favorite episodes

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Welcome to the last episode of Season 1! For today, Casey reviews the top five learnings from Season 1.

The learnings include the importance of having meaningful conversations with customers, hiring the right people at the right time, addressing the last mile problem in customer engagement, understanding the impact of executive usage on renewal, and the difference between a coach and a champion in customer relationships.

Join us for the start of Season 2 next week!

Takeaways

  • Always have meaningful conversations with your customers.
  • Hire the right people at the right time.
  • Address the last mile problem in customer engagement.
  • Understand the impact of executive usage on renewal.
  • Differentiate between a coach and a champion in customer relationships.

    • Contents

    • 00:00 The Importance of Meaningful Conversations with Customers
    • 03:07 Hiring the Right People at the Right Time
    • 04:50 Addressing the Last Mile Problem in Customer Engagement
    • 06:32 Understanding the Impact of Executive Usage on Renewal
    • 08:26 The Difference Between a Coach & a Champion in Customer Relationships

      • Resources

      ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Casey⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Todd⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Visit the show page⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Get to know BrainStorm⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Credits

      Show direction: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Show design: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kensie Smith⁠⁠⁠⁠⁠⁠⁠⁠

      Show manager: ⁠⁠⁠⁠Angela Allred

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