Engati CX

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.

Ardath Albee talks about Knowing your audience with AI on Engati CX. He says that it's important to understand your audience and focus on your buyers. Relevance is more important now. AI is becoming more important with increasing digital transformation. Customer needs quick answers and chatbots can reply fast they can serve the purpose immediately. It makes the customer's job easy to understand the website. He also mentions that human touch is better than AI, but AI can help with presenting the right content on the website.

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https://www.engati.com/glossary/agent-performance-report

https://www.engati.com/glossary/chatbots-in-sales-and-marketing

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https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.

Bernie Borges talks about Building B2B Bonds on Engati CX. He says Inbound marketing is importantly anchored by good content, SEO friendly, etc. Once customers are on the website, you have to make it easy to deliver the content. Focus on omnichannel - Email, YouTube subscribes, twitter follows - if the customer follows you, he/she can see your content and engage. It's important to have omnichannel marketing - social media, bots, etc, all these different channels, wherever you are most active the company can engage. He says to make your social media easily accessible as you can like website, youtube, etc, as long as you are making them aware, you are signalling them that we are available.

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https://www.engati.com/blog/types-of-chatbots-and-their-applications

https://www.engati.com/blog/chatbot-templates

#GinaSchreck #EngatiCX #ConversationalAI

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Steven Van Belleghem, Co-founder and Board member of Nexxworks talks about staying 2 steps ahead with tech on Engati CX. 70% energy today, 20% for tomorrow and 10% the day after that’s the long run which creates new value and new opportunities. After a lot of research, he says a happy customer doesn’t mean a happy employee but happy employee in return helps a happy customer surely. AI can deliver value and benefits faster and in real-time. He mentions about hyper-personalization and voice command can be the next high level of customization.

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Jagmohan Singh, Global Head L&D- Digital Customer Experiences talks about Creating Digital Organizations on Engati CX. He says this pandemic can create a whole new opportunity as WFH and flexible hours will be a new norm. AI and tech have a bigger role, they will help with the funneling part, faster decision making. Eg: for the healthcare sector - AI is helping. He also mentions hyper-personalization and AI tech is an answer to that, it can do that in seconds.

 

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https://www.engati.com/chatbots-for-healthcare

https://www.engati.com/glossary/escalation-management

https://www.engati.com/blog/chatbots-for-healthcare

https://www.engati.com/glossary/real-time-communication

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Stacy Sherman, Head of CX & Employee Engagement, Forbes Writer & Blogger for DoingCXRight.com talks about humanizing business inside out on Engati CX. She says employee motivation is important, giving them the right training, support, etc they will do the right thing even without supervision. She also says empathy is important, listen to what they are saying. Communicate with your customers, celebrating successes is important may be small, but they do add up, appreciating them gives motivation. Tech can be used to enhance, but the human element cannot be forgotten.

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Raul Amigo, Founder of Umuntu, CX Crafter, and Speaker talks about the 4 building blocks of CX on Engati CX. He says If you cannot deliver a memorable customer experience through technology, you won't be successful, be proactive in designing solutions for a better experience. Customers change their minds after every interaction. Technology is the key and it drives experiences, therefore, be innovative.

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David Meerman Scott, Author of WSJ bestseller FANOCRACY talks about Loyalty, fan-base, brand-building on Engati CX. He says customer relationships are much more imp than products/services, organisations that can build a tribe of people will succeed. Build fans for your company, they'll stay loyal. Turning fans into customers and customers into fans that's about human relationships.

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Amas Tenumah, Founder of BetterXperience talks about The tech vision for your CX mission on Engati CX. He says AI brings intelligence that we haven’t seen ever. Customer doesn’t hate automation but they hate it when it's badly made or created. The future of customer experience has to be smarter, not cheaper or faster.

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Sarah-Jayne Gratton, Founding Partner, The Influencers talks AI- a new perspective about the new perspective to AI - on Engati CX. She says AI is learned form of intelligence an actual notion of AI - goes back to 2000s, and at that time we had fear of losing jobs, today again we see shift amplified by COVID. We have always been a part of tech every day, but now more than ever. She even says invest more, develop more tech, and also value more parts of the world where education is difficult.

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https://www.engati.com/blog/hr-chatbots

https://www.engati.com/blog/chatbots-for-recruitment

https://www.engati.com/chatbots-for-hr

https://www.engati.com/glossary/chatbots-in-human-resource

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