What happens when technology meets true customer empathy?

In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss:

- How engineers are becoming storytellers and changemakers in retail

- The real role of AI — beyond recommendations, toward anticipation

- Why successful digital transformation starts with people, not tech

- Moving from waterfall to agile: lessons from 17+ years in retail systems

- How hyper-personalization and data discipline define the next retail decade

🎧 Listen to the full conversation

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