Claims functionality in mobile apps is one of the biggest investment areas for carriers, which are seeing the fruits those investments continue to grow. New data show that customers using these digital claims reporting tools are more satisfied with the process. We spoke with Mark Garrett with J.D. Power about the intelligence firm’s new Claims Digital Experience study to see what they found and what these numbers tell us.

The post EP. 05: Digital Claims Experience Still A Work in Progress, But Pointing Up appeared first on Insurance Journal TV.