In this episode of the Coffee Break Podcast, Dr. Renee Thompson welcomes Patricia McGaffigan, President of the Certification Board for Professionals in Patient Safety at the Institute for Healthcare Improvement. Patricia has dedicated her career to advancing patient and workforce safety, and she brings powerful insights into why safety cannot just be a project or fleeting priority – it must be an organization’s purpose.

Together, Renee and Patricia explore the deep connection between patient safety and workforce well-being, the importance of shifting leadership mindsets, and practical strategies organizations can adopt to hardwire safety into their culture. Patricia also shares tools and frameworks leaders can start using immediately, including the National Action Plan, a new workplace violence reporting framework, and IHI’s Joy in Work framework.

Listeners will walk away with a clearer understanding of how every interaction impacts safety and why creating safer workplaces requires action at both the system and individual levels.