In this episode, Josh Parnell welcomes Todd Westerlund, President of Auto Shop Answers. Todd shares his journey from technician to industry leader, emphasizing the importance of vulnerability and asking for help as a strength in leadership. The discussion highlights the impact of Auto Shop Answers’ training programs, including how operational excellence and genuine care for people drive shop success.

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Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

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Timestamps: 

• 00:00 Welcome Todd
• 05:20 "Certified Technician's Journey"
• 08:26 From Mechanic to Sales Leader
• 10:39 "Kukui's Industry-Disrupting Platform"
• 14:21 "Unexpected Opportunity and Connection"
• 18:14 "Social Media and Perception"
• 19:56 Weekend Struggles and Limited Services
• 25:35 Helping Through Stressful Situations
• 29:00 "Leading with Heart"
• 29:25 "Seek First to Understand"
• 35:14 "Weekend Auto Shop Strategy"
• 35:50 "Vehicle Repair and Loaner Setup"
• 39:22 "Coaching Impact and Training Focus"
• 44:25 "Integrity and Personal Growth"
• 47:13 "Know Your Competition"
• 48:30 "Driven to Work and Give"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.