Host Rob Markey welcomes back <a href= "https://www.customerbliss.com/about/about-jeanne-bliss/">Jeanne Bliss</a>, author of the new customer experience book, <a href= "https://www.customerbliss.com/books/would-you-do-that-to-your-mother/"> Would You Do that to Your Mother?</a> In her book, she argues that companies need to humanize the customer experience to help their employees provide the service that customers want.  Jeanne also advises senior leaders as founder and president of <a href="https://www.customerbliss.com/">CustomerBliss</a>, and previously oversaw the customer experience at Land’s End, Microsoft, Coldwell Banker and Allstate.

Host Rob Markey welcomes back Jeanne Bliss, author of the new customer experience book, Would You Do that to Your Mother? In her book, she argues that companies need to humanize the customer experience to help their employees provide the service that customers want. Jeanne also advises senior leaders as founder and president of CustomerBliss, and previously oversaw the customer experience at Land’s End, Microsoft, Coldwell Banker and Allstate.

Host Rob Markey welcomes back <a href="https://www.customerbliss.com/about/about-jeanne-bliss/" rel="noopener noreferrer">Jeanne Bliss</a>, author of the new customer experience book, <a href="https://www.customerbliss.com/books/would-you-do-that-to-your-mother/" rel="noopener noreferrer"> Would You Do that to Your Mother?</a> In her book, she argues that companies need to humanize the customer experience to help their employees provide the service that customers want.&nbsp; Jeanne also advises senior leaders as founder and president of <a href="https://www.customerbliss.com/" rel="noopener noreferrer">CustomerBliss</a>, and previously oversaw the customer experience at Land’s End, Microsoft, Coldwell Banker and Allstate.

Ep. 141: Jeanne Bliss of CustomerBliss | It’s Still About Humans Helping Humans

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

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Ep. 141: Jeanne Bliss of CustomerBliss | It’s Still About Humans Helping Humans

Ep. 141: Jeanne Bliss of CustomerBliss | It’s Still About Humans Helping Humans

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