Justin Spooner is the Co-Founder of the London-based consultancy, Unthinkable Digital.

Justin knows more and thinks more than anyone I know about how people learn and how they connect.

In a world that has moved mostly online, that understanding has become essential not only for our business success but for our humanity - and increasingly for our sanity.

Like all great conversations, I learned a lot from this one. And have applied some of the revelations to the problems faced by my own clients.

So, what do you need your people to understand and what problems do you need them to solve? And, how are you teaching them that?