Rich Bressler is the President, Chief Operating Officer and Chief Financial Officer of iHeartMedia and iHeartCommunications.

iHeart is both a highly creative and a highly complicated business. The company has 13,000 employees in the United States, spread over 150 offices for 850 radio stations.

Add to all of that the realities of a global pandemic and a historic civil rights moment and you create a multi-layered leadership test.

In an environment crying out for certainty, how do you encourage experimentation and individuality? How do you produce original thinking and innovation?

And how do you create room for listening in a world filled with sound?