August 15, 2023

(Ep. 145) Hesha Abrams: Holding the calm to resolve conflict

13 minutes

IN EPISODE 145:

It's one thing to resolve conflicts with people who are reasonable. But what can we do with those who aren't? The best way to gain power over a conflict is to give power away -- and in episode 145, Hesha Abrams shows us how to "hold the calm." You'll learn:

Why it's more effective to name emotions than to blame actions

How the brain receives and responds to information willingly

Why you should use plural pronouns to activate reciprocity

Ways to create space for listening

Why it's better to focus on what others think and not what they say

We gain what we give…and after listening to Hesha, you'll gain the tools you need to "hold the calm" and get the outcomes you want!

ABOUT HESHA ABRAMS:

Hesha Abrams is a master attorney mediator who has solved over ten thousand disputes over a 30-year career resolving some of the toughest commercial and business disputes involving patents, personal injury and even the secret recipe for Pepsi. She's written and spoken widely to audiences around the globe who are seeking a better understanding of conflict and pragmatic ways to resolve it, and she's the author of a great book, Holding the Calm: The Secret to Resolving Conflict and Defusing Tension.

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