In this episode, <a href= "https://www.linkedin.com/in/bryanrutberg/">Bryan Rutberg</a>, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and <a href= "https://www.linkedin.com/in/robmarkey/">Rob Markey</a> discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. We’d love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you’d like to learn more about Bryan Rutberg, you can find him on <a href= "https://www.linkedin.com/in/bryanrutberg/">LinkedIn.</a> Download Bryan’s free ebook, Love & Profit: 10 Ways to Transform Customers into Lustomers, <a href= "https://love.3ccomms.com/en-us/love-and-profit-ebook">here</a>.

In this episode, Bryan Rutberg, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and Rob Markey discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. We’d love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you’d like to learn more about Bryan Rutberg, you can find him on LinkedIn. Download Bryan’s free ebook, Love & Profit: 10 Ways to Transform Customers into Lustomers, here.

In this episode, <a href="https://www.linkedin.com/in/bryanrutberg/" rel="noopener noreferrer">Bryan Rutberg</a>, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and <a href="https://www.linkedin.com/in/robmarkey/" rel="noopener noreferrer">Rob Markey</a> discusses&nbsp;how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. We’d love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you’d like to learn more about Bryan Rutberg, you can find him on <a href="https://www.linkedin.com/in/bryanrutberg/" rel="noopener noreferrer">LinkedIn.</a> Download Bryan’s free ebook, Love &amp; Profit: 10 Ways to Transform Customers into Lustomers, <a href="https://love.3ccomms.com/en-us/love-and-profit-ebook" rel="noopener noreferrer">here</a>.

Ep. 203: Bryan Rutberg | Loving Your Customers Means Keeping It Real

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

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Ep. 203: Bryan Rutberg | Loving Your Customers Means Keeping It Real

Ep. 203: Bryan Rutberg | Loving Your Customers Means Keeping It Real

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