In this episode, guest Peter Pizzi, director of customer experience and insights at Analog Devices, and <a href= "https://www.linkedin.com/in/robmarkey/">Rob Markey</a> discuss how to focus an organization on customer feedback–based actions, the role of customer experience in tackling sales challenges, and how to make sure the improvements customers are asking for make their way onto product and functional leaders' agendas. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you'd like to learn more about Peter, you can find him on <a href= "https://www.linkedin.com/in/peterpizzi/">LinkedIn.</a>

In this episode, guest Peter Pizzi, director of customer experience and insights at Analog Devices, and Rob Markey discuss how to focus an organization on customer feedback–based actions, the role of customer experience in tackling sales challenges, and how to make sure the improvements customers are asking for make their way onto product and functional leaders' agendas. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you'd like to learn more about Peter, you can find him on LinkedIn.

In this episode, guest Peter Pizzi, director of customer experience and insights at Analog Devices, and <a href="https://www.linkedin.com/in/robmarkey/" rel="noopener noreferrer">Rob Markey</a> discuss how to focus an organization on customer feedback–based actions, the role of customer experience in tackling sales challenges, and how to make sure the improvements customers are asking for make their way onto product and functional leaders' agendas. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you'd like to learn more about Peter, you can find him on <a href="https://www.linkedin.com/in/peterpizzi/" rel="noopener noreferrer">LinkedIn.</a>

Ep. 211: Peter Pizzi | From Insight to System to Sales Growth: Lessons from an NPS Veteran

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

Share Ep. 211: Peter Pizzi | From Insight to System to Sales Growth: Lessons from an NPS Veteran

Sign up to save your podcasts

Ep. 211: Peter Pizzi | From Insight to System to Sales Growth: Lessons from an NPS Veteran

Ep. 211: Peter Pizzi | From Insight to System to Sales Growth: Lessons from an NPS Veteran

More shows like Customer Confidential: Untold Stories of Earned Growth

Exchanges

WSJ What’s News

Coaching for Leaders

The a16z Show

How I Built This with Guy Raz

Cold Call

Masters of Scale

Inside the Strategy Room

The CMO Podcast

The Journal.

Dry Powder: The Private Equity Podcast

The Prof G Pod with Scott Galloway

All-In with Chamath, Jason, Sacks & Friedberg

HBR On Leadership

Unhedged