IN EPISIODE 219:

When does an apology actually make things worse instead of right? In Episode 219, Shira Miller discuss the detrimental effects of "apology speak" in our personal and professional interactions. We discuss ways to communicate more effectively without undermining ourselves, how to transform apology speak into confident communication, and how to deal with people who rarely take accountability fortheir actions.

ABOUT SHIRA MILLER:

Shira Miller is an award-winning keynote speaker, Certified Executive Coach,  and  the Chief CommunicationsOfficer of National DCP, the $3 billion supply chain company serving Dunkin’ franchisees. She's also the author of Free and Clear: Get Unstuck and Live the Life You Want.