Curiosity and input-seeking, not blame, lead to successful collaboration and workplace improvements.

In this episode, Phyllis Stark, Chief Nurse Executive and Chief Operating Officer for Kaiser Fresno Medical Center, shares insights on transforming healthcare culture by addressing disruptive behaviors. She explains how establishing common ground and leveraging evidence-based approaches improves patient-centered care and creates successful collaborations. Phyllis stresses the significance of equipping frontline leaders with the skills to manage disruptive behaviors and the need for a deliberate, stepwise change in organizational culture. 

Tune in and learn how cultivating a healthier work culture in healthcare is essential for better patient care, and learn the exact strategies to do it!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/