If we really want to achieve better results in our work, our relationships – even our character – we need to do a lot less telling and selling and a lot more listening and learning. In this episode, Joe explores the high costs of reactive leadership and how being a reflective listener - not a reflexive listener - can raise the volume on life's most important communications. (It might have saved NASA $193 million.) Listen for an important announcement about the future of "I Wish They Knew" at the end of the episode!