Build a Better Agency Podcast

Ep 489: Improving the Culture in Modern Agencies with Sarah Noll Wilson


Listen Later

In this episode of Build a Better Agency, Drew McLellan sits down with leadership and workplace culture expert Sarah Noll Wilson to unpack one of the biggest challenges agency owners face today—building real culture and connection in a rapidly changing workplace.

Drew and Sarah explore how generational shifts, post-pandemic workplace dynamics, and evolving expectations have reshaped the employer-employee relationship. They discuss why traditional leadership approaches—like assuming loyalty comes from salary or benefits alone—no longer work and how agency owners can foster genuine commitment and engagement. Sarah shares eye-opening insights on the importance of psychological safety, trust, and open communication, explaining why employees today expect to be seen, valued, and respected in ways that differ from the past.

If you’ve ever felt frustrated by shifting workforce expectations, struggled to retain top talent, or wondered how to get your team to care as much as you do about the business, this conversation is a must-listen. Tune in to gain practical strategies for fostering a workplace culture that works—not just for you, but for your employees and the success of your agency. A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

What You Will Learn in This Episode:
  • Understanding the generational shift in workplace dynamics 
  • Navigating emotional engagement in leadership roles
  • The importance of aligning agency culture with values 
  • Rethinking how to build trust and commitment 
  • Addressing the challenges of hybrid and remote work environments
  • Experimenting with new strategies for relationship-building
  • Embracing intellectual humility to foster collaboration 
...more
View all episodesView all episodes
Download on the App Store

Build a Better Agency PodcastBy Drew McLellan

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

275 ratings


More shows like Build a Better Agency Podcast

View all
Social Media Marketing Podcast by Michael Stelzner, Social Media Examiner

Social Media Marketing Podcast

1,451 Listeners

The Side Hustle Show by Nick Loper of Side Hustle Nation | YAP Media

The Side Hustle Show

1,581 Listeners

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies by Jason Swenk

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies

124 Listeners

The GaryVee Audio Experience by Gary Vaynerchuk

The GaryVee Audio Experience

16,760 Listeners

Perpetual Traffic by Tier 11

Perpetual Traffic

750 Listeners

Why That Worked  – Presented by StoryBrand.ai by StoryBrand.ai

Why That Worked – Presented by StoryBrand.ai

1,933 Listeners

How I Built This with Guy Raz by Guy Raz | Wondery

How I Built This with Guy Raz

30,293 Listeners

2Bobs—with David C. Baker and Blair Enns by David C. Baker and Blair Enns

2Bobs—with David C. Baker and Blair Enns

255 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,265 Listeners

The Russell Brunson Show by Russell Brunson | YAP Media

The Russell Brunson Show

881 Listeners

Morning Brew Daily by Morning Brew

Morning Brew Daily

2,932 Listeners

The Artificial Intelligence Show by Paul Roetzer and Mike Kaput

The Artificial Intelligence Show

150 Listeners

Marketing Made Simple by Powered by StoryBrand

Marketing Made Simple

288 Listeners

Marketing Against The Grain by Hubspot Media

Marketing Against The Grain

346 Listeners

AI Explored by Michael Stelzner, Social Media Examiner—AI marketing

AI Explored

48 Listeners