In this episode, Jeremy talks with hospitality expert and former Vice President of Hospitality VIP Marketing and Lifestyle VIP Services for Caesars Entertainment,  Pasquale Romano Jr. They discuss the most underrated aspect of customer service, the role that empathy plays in relationship building, why a good employee experience is essential, the importance of constantly auditing the consumer experience, and more! 

Guests Name: Pasquale Romano Jr., Hospitality Expert & Accounts Manager, UrVenue

Guest LinkedIn: https://www.linkedin.com/in/pasquale-romano-jr/

Guest Bio: A seasoned hospitality professional with over 15 years of experience in Las Vegas, working with renowned hotels and nightlife/daylife concepts, Pasquale is a firm believer in leading by example and cultivating a culture of collaboration and innovation. Beginning in 2005 he worked his way up the ladder at Palms Casino Resort, eventually becoming their Director of VIP Services. Three years later he moved over to Caesars Entertainment and spent 6 years as their Vice President of Hospitality VIP Marketing and Lifestyle VIP Services. At one point Las Vegas Weekly voted Pasquale #8 of the 53 things Las Vegas should be thankful for. Currently he’s an advisor for UrVenue the leading hospitality technology solution working with well-known hospitality brands like Tao Group, Groot Hospitality, and Wynn Nightlife.

- - - -

Connect With Our Host:
Jeremy Tiers
https://www.linkedin.com/in/jeremytiers/
https://twitter.com/CoachTiers

About The Enrollify Podcast Network:
Mission Admissions is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 —  the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com. 

Attend the 2025 Engage Summit! 
The Engage Summit is the premier conference for forward-thinking leaders and practitioners dedicated to exploring the transformative power of AI in education. Explore the strategies and tools to step into the next generation of student engagement, supercharged by AI. You'll leave ready to deliver the most personalized digital engagement experience every step of the way.

Register now to secure your spot in Charlotte, NC, on June 24-25, 2025! Early bird registration ends February 1st -- https://engage.element451.com/register