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Ep. 58: At Safelite, training leaders to hit the gas on culture change
In a previous episode of the Net Promoter System Podcast, we heard how Safelite applied the Net Promoter System and became a "people-powered" and "customer-driven" organization. It started with helping frontline workers change the game so they could build customer loyalty. In our latest discussion, CEO Tom Feeney and senior executives Natalie Crede and Renee Cacchillo explain why it's equally important to reset the priorities of leaders and their views of their own roles. Learn more:
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By Rob Markey, Bain & Company partner and customer experience expert
4.9
4444 ratings
In a previous episode of the Net Promoter System Podcast, we heard how Safelite applied the Net Promoter System and became a "people-powered" and "customer-driven" organization. It started with helping frontline workers change the game so they could build customer loyalty. In our latest discussion, CEO Tom Feeney and senior executives Natalie Crede and Renee Cacchillo explain why it's equally important to reset the priorities of leaders and their views of their own roles. Learn more:
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