<p>In this Net Promoter System Podcast short, Rob Markey explains why it's important to create conditions that will help employees succeed before connecting Net Promoter Scores to compensation. Learn more:</p>
<ul>
<li><a href="http://www.bain.com/publications/articles/your-best-employees-work-for-love-not-money.aspx">Your best employees work for love, not money</a></li>
<li><a href="http://www.bain.com/publications/articles/converting-loyalty-into-economic-advantage.aspx">Converting loyalty into economic advantage</a></li>
</ul>

In this Net Promoter System Podcast short, Rob Markey explains why it's important to create conditions that will help employees succeed before connecting Net Promoter Scores to compensation. Learn more: Your best employees work for love, not money Converting loyalty into economic advantage

<p>In this Net Promoter System Podcast short, Rob Markey explains why it's important to create conditions that will help employees succeed before connecting Net Promoter Scores to compensation. Learn more:</p>
<ul>
<li><a href="http://www.bain.com/publications/articles/your-best-employees-work-for-love-not-money.aspx" rel="noopener noreferrer">Your best employees work for love, not money</a></li>
<li><a href="http://www.bain.com/publications/articles/converting-loyalty-into-economic-advantage.aspx" rel="noopener noreferrer">Converting loyalty into economic advantage</a></li>
</ul>

Ep. 59: Shorts - Your best employees work for love, not money

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.

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Ep. 59: Shorts - Your best employees work for love, not money

Ep. 59: Shorts - Your best employees work for love, not money

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