'The Sensitive Leader'.

We've added a weekly theme focus. This week we're looking at Empathy. You'll find more of our thinking on empathy here.

This episode is my conversation with Alain Sylvain - the founder of Sylvain Labs - an innovation and brand design consultancy.

Sylvain Labs is 8 years old and describe their tools as science and whimsy. Their client roster is diverse, from Google to Nike. From Chobani to GM.

Before starting his own company, Alain was the managing director of Redscout and a lead strategist at Mother New York.

He creates and invests in new products, works closely with HELP, a merit- and needs-based scholarship program, the Global Poverty Project and the Lower East Side Girls Club. And sits on the board of VCU's Brandcenter.

And he thinks deeply about how the work he does affects the people that make it and the people that experience it.