
Sign up to save your podcasts
Or


Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.
By Rob Markey, Bain & Company partner and customer experience expert4.9
4444 ratings
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.

979 Listeners

4,359 Listeners

1,453 Listeners

1,081 Listeners

30,265 Listeners

196 Listeners

3,983 Listeners

168 Listeners

351 Listeners

6,056 Listeners

145 Listeners

5,477 Listeners

9,826 Listeners

158 Listeners

163 Listeners