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In the US, we're used to seeing sale signs that tout 40% discounts. However, consumers in China are more likely to see signs that promote the percentage a customer will have to pay after the price cut. This seemingly subtle shift speaks to the underlying motivations that inform a customer's buying decisions, says Angela Lee, a consumer psychologist and marketing professor at Northwestern University's Kellogg School of Management. In this episode, Angela discusses how culture and emotions influence brand loyalty and buying choices.
By Rob Markey, Bain & Company partner and customer experience expert4.9
4444 ratings
In the US, we're used to seeing sale signs that tout 40% discounts. However, consumers in China are more likely to see signs that promote the percentage a customer will have to pay after the price cut. This seemingly subtle shift speaks to the underlying motivations that inform a customer's buying decisions, says Angela Lee, a consumer psychologist and marketing professor at Northwestern University's Kellogg School of Management. In this episode, Angela discusses how culture and emotions influence brand loyalty and buying choices.

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