Civility isn’t just a nice-to-have — it’s a must for creating healthy work environments. 

In this episode, I sit down with Dr. Cynthia Clark, Founder of Civility Matters, Professor Emeritus at Boise State University, to unpack the evolving definition of civility in healthcare and beyond. From decades of research and a global concept analysis, Cindy shares what’s changed — and what hasn’t — when it comes to understanding incivility, how perception shapes our experiences at work, and why leadership plays a vital role in setting the tone. We dig into the power of emotional intelligence, co-creating behavioral norms, and Cindy’s model: the Continuum of Workplace Aggression. And yes, we even talk about eye-rolling.

If you’re a healthcare leader trying to figure out how to address disrespectful behaviors, you’ll want to tune in to learn real-world strategies that you can implement today.