In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson dives into real-world leadership dilemmas brought up during a recent keynote with 600+ healthcare leaders. From handling hostile emails (a.k.a. “nastygrams”) to protecting new nurses from being humiliated by physicians, to standing up for your float pool team – Renee shares real strategies that work.
You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members.
If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.

In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson dives into real-world leadership dilemmas brought up during a recent keynote with 600+ healthcare leaders. From handling hostile emails (a.k.a. “nastygrams”) to protecting new nurses from being humiliated by physicians, to standing up for your float pool team – Renee shares real strategies that work. You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members. If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.

In this Q&amp;A edition of the Coffee Break Podcast, Dr. Renee Thompson dives into real-world leadership dilemmas brought up during a recent keynote with 600+ healthcare leaders. From handling hostile emails (a.k.a. “nastygrams”) to protecting new nurses from being humiliated by physicians, to standing up for your float pool team – Renee shares real strategies that work.
You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members.
If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.

EP 90: Q&A with Renee: Nastygrams, New Nurse Support, and Protecting Your Float Pool

Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.

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Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.

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EP 90: Q&A with Renee: Nastygrams, New Nurse Support, and Protecting Your Float Pool

EP 90: Q&A with Renee: Nastygrams, New Nurse Support, and Protecting Your Float Pool

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